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Nokia SDM Certification - PS NSOP Sample Questions:

1. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
B) The voice quality issue is due to coverage problems that will improve over time.
C) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
D) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.

2. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
B) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
C) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
D) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

3. What is the process framework of the Operations Model?

A) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
B) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.
C) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
D) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.

4. What is the difference between a function and an organisation within the Operations Model?

A) A function in the Operations Model is a specific role within the organization, an organization is a group of functions.
B) A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.
C) A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.
D) The terminology function and organization address respectively tasks and processes within the Operations Model.

5. When are purchases usually recognized?

A) When the customer pays the invoice.
B) When subcontractor invoice is received.
C) When goods receipt is posted in SAP.
D) When the service is completed.

Solutions: