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Nokia SDM Certification - CARE Sample Questions:

1. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) A new contract should be created in CDB as the scope has changed.
B) A simple contract extension is needed in CDB as the major terms and conditions are the same.
C) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
D) If a contract is renewed, it is mandatory to create a new contract in CDB.

2. NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A) CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
B) Nothing. The customer's own planning department take care of network quality.
C) NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
D) CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.

3. Who needs to agree on the Care Plan?

A) Care Program Manager and CT Head.
B) Head of Care in region and Care Program Manager.
C) Care Program Manager and Customer.
D) Customer and CT Head.

4. Who is responsible for providing comments regarding Care financial deviation to plan?

A) Project Manager.
B) F&C Controller.
C) CT Head.
D) Care Program Manager.

5. What does SOX compliancy mean for an expired contract?

A) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
B) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
C) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
D) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.

Solutions: