Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

• A. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
• B. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
• C. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
• D. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms.
What is the right solution for this requirement that minimizes customization and site maintenance?

• A. Create OmniOut components and deploy them to the existing Help Center experience site.
• B. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
• C. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

• A. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
• B. Review the application forms and find logical points in the process that can be broken into shorter steps.
• C. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
• D. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
• E. Create a PDF form and integrate it with the Public Sector Solutions application intake form process

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers. Which eSignature providers are readily available without much coding
/configuration using Public Sector Solutions toolkit?

• A. DocuSign
• B. eSignLive
• C. Adobe Sign
• D. Conga

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?

• A. Community Response for Public Sector
• B. Volunteer Management for Community
• C. Public Sector for Community
• D. Emergency Response for Public Sector