IBM Information Management Front End Tools and Processes : C2090-045

C2090-045 real exams

Exam Code: C2090-045

Exam Name: IBM Information Management Front End Tools and Processes

Updated: Sep 26, 2026

Q & A: 40 Questions and Answers

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IBM C2090-045 Exam Syllabus Topics:

SectionWeightObjectives
General Knowledge10%- Customer entitlement and licensing
- Information Management product basics
Support Tools35%- CCWIN usage and navigation
- IBM Support Assistant
- Technote and CAST database
- RETAIN system commands and records
- Flash and product support resources
PMR Management & Workflow30%- PMR ownership and tracking
- OneTeam support model
- Transfer between Front End and Back End
- FastPath and escalation rules
Service Processes & Standards25%- Problem diagnosis and resolution steps
- Service given codes and metrics
- APAR and fix handling
- CRF and DCF documentation

IBM Information Management Front End Tools and Processes Sample Questions:

Question #1

What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

  • A. FastPath PMRs will be quickly transferred to BackEnd.
  • B. Customer will receive less Service for FastPath PMRs.
  • C. FastPath PMRs will not be worked on by the FrontEnd.
  • D. Customer will not be contacted in national language for FastPath PMRs.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

  • A. guidelines on Product Support page
  • B. OneTeam guidelines
  • C. FastPath guidelines
  • D. guidelines onw3.ibm.com/oneteam
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

  • A. Contact BE by phone or using Sametime chat.
  • B. Fill in the "NEXT QUEUE" field with the FE feedback queue.
  • C. E-mail BE notifying them of the upcoming customer PMR.
  • D. Increase the AQS set level up to 6.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

What is purpose of the Assist on Site (AOS) tool?

  • A. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
  • B. It is a remote tool by which a BackEnd engineer can contact their customer.
  • C. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
  • D. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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