Updated Dec-2021 OmniStudio-Consultant Exam Practice Test Questions
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NEW QUESTION 56
what can a DataRaptor Extract do?
- A. Extract data from a spreadsheet
- B. Create data in multiple related objects
- C. Load data from external sources
- D. Retrieve data from multiple related objects
Answer: D
NEW QUESTION 57
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers
- A. Integration Procedures
- B. OmniScript
- C. OmniStudio Action
- D. Calculation Procedures and Matrices
- E. FlexCard
Answer: A,B,D
NEW QUESTION 58
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Text Area
- B. Select
- C. HTTP Action
- D. Text Block
- E. Multi-select
Answer: B,C,D
NEW QUESTION 59
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 60
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Procedure
- B. OmniStudio Action
- C. DataRaptor Transform
- D. Calculation Matrix
Answer: A,D
NEW QUESTION 61
A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
- A. Calculation Action
- B. DataRaptor Extract Action
- C. Steps
- D. DataRaptor Post Action
- E. Messaging
Answer: B,C,D
NEW QUESTION 62
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text Area
- B. Telephone
- C. Number
- D. Text
- E. Line Break
Answer: B,D,E
NEW QUESTION 63
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A. Active Card State
- B. Blank Card State
- C. Edit Mode State
- D. New Card State
Answer: A
NEW QUESTION 64
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. OmniScript
- B. OmnlOut
- C. FlexCards
- D. Newport Design System
- E. Custom Styles
Answer: A,D,E
NEW QUESTION 65
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Datatable element
- B. Use a Custom Style to adjust height and width
- C. Use a Block Element with the Collapse property enabled
- D. Use a Zone Template
Answer: A,C
NEW QUESTION 66
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * An OmniScript with a Step for client information
* Block Elements for investment instruments - B. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information - D. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information
Answer: A
NEW QUESTION 67
Which of the following is a key difference between Integration Procedures and DataRaptors?
- A. Integration Procedures can retrieve data from multiple related objects.
- B. DataRaptors can access data from external sources.
- C. DataRaptors can invoke multiple actions in a single server call.
- D. Integration Procedures can access data from external sources.
Answer: D
NEW QUESTION 68
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Create two states, one for mobile devices and another for non-mobile devices
- B. Enable the Responsive feature on the Product Name and Model field elements
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Mobile-First feature in FlexCard settings
Answer: B
NEW QUESTION 69
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows AI integration to calculate next best offer using policy attributes
- B. Allows aggregate functions
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows text concatenation using algebraic operators
Answer: D
NEW QUESTION 70
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Text Area
- B. Headline
- C. Input Block
- D. Step
Answer: B
NEW QUESTION 71
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Use a flyout action to display additional information
- B. Put specific fields in a collapsible block
- C. Use a condition to hide data unless specific criteria are met
- D. Use a table or chart to display data
Answer: A,B
NEW QUESTION 72
which Action element redirects the user outside an LWC OmniScript?
- A. Response
- B. Navigate
- C. Post to Object
- D. Done
Answer: B
NEW QUESTION 73
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use a Visualforce Page with the categories, labels, and the required validation
- B. Use a template for each category and adding custom code for the required validation
- C. Use Section to break the information and Headline to the title and a required icon in the input
- D. Use Block elements to group and required property checked in some of the inputs
Answer: D
NEW QUESTION 74
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Lookup
- D. Select
Answer: C
NEW QUESTION 75
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Validation Rule to the Contact object
- C. Add a Set Errors element
- D. Add a DataRaptor to retrieve the email address
Answer: C
NEW QUESTION 76
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