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IBM Information Management Front End Tools and Processes Sample Questions:

1. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type fa and fill in the format alter number with 1654
B) typefa 1654
C) type format alter and insert1654
D) type p;1654

2. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) FastPath PMRs will be quickly transferred to BackEnd.
B) Customer will receive less Service for FastPath PMRs.
C) FastPath PMRs will not be worked on by the FrontEnd.
D) Customer will not be contacted in national language for FastPath PMRs.

3. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
B) It is a remote tool by which a BackEnd engineer can contact their customer.
C) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
D) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

4. How can a CRF be changed when incorrect/missing information is found?

A) Contact the CRF owner and have them change the CRF.
B) Everyone can change a CRF using CCWIN.
C) Everyone can change a CRF using RETAIN.
D) Contact the Duty Manager to change the CRF.

Solutions: