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Avaya 3301 : Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
Exam Code: 3301
Exam Name: Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
Updated: Nov 03, 2026
Q & A: 54 Questions and Answers
3301 Free Demo download
In 2026, preparation that ignores your calendar is preparation that fails. PassTorrent fits 3301 study into real life with 54 practice questions you can use online, offline, on a computer, or on a phone.
Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Maintenance & Troubleshooting |
| Exam Number: | 3301 |
| Related Certifications: | Avaya Aura Contact Center Certification |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: |  |
| Exam Way: | Typically delivered via Pearson VUE authorized test centers or online proctored exam, depending on region and availability. |
| Pre Condition: | Basic knowledge of Avaya Aura Contact Center administration and telephony systems is recommended. |
Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance Operations | - System maintenance tasks
|
| Installation and Configuration | - Deployment and setup
|
| Monitoring and Optimization | - Performance monitoring
|
| Avaya Aura Contact Center Architecture | - System components and core architecture
|
| Integration and Connectivity | - External system integration
|
| Troubleshooting | - Diagnosing system issues
|
3301 Material FAQ
Every session in the test engine is scored and broken down, so you see clearly which topics you handle well and which ones keep costing you points. That picture tells you where your remaining study time belongs — a far better guide than rereading everything evenly.
Basic knowledge of Avaya Aura Contact Center administration and telephony systems is recommended.
You can confirm the current eligibility requirements on the official 3301 exam page before you register.
This package includes 54 practice questions for the Avaya Aura Contact Centre Maintenance & Troubleshooting exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
Yes. Once downloaded, the online test engine keeps running without an internet connection, on Windows, Mac, Android, or iOS. That means practice continues on flights, in waiting rooms, and anywhere else your day takes you — your 3301 preparation never has to pause for a missing signal.
The Avaya Aura Contact Centre Maintenance & Troubleshooting practice questions are organized around the official exam objectives. Key topics include:
- Maintenance Operations ()
- Installation and Configuration ()
- Troubleshooting ()
Comparing your practice scores against these topics shows you where the next session should go.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
Question #1
You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server.
What is used to install QFE patches on the Avaya MS?
- A. the System Configuration > Software Update page in the Avaya MS Element Manager
- B. the maspatch command-line utility on the Avaya MS server
- C. the syspatch command-line utility on the Avaya MS server
- D. the Patch Manager on the Avaya MS server
Correct Answer: B 🗳️
Question #2
While troubleshooting issues sending e-mail from a Contact Center Multimedia (CCMM) server you encounter the following error in the tmailManager.log file:
javax.net.ssl.SSLHandshakeException: Could not find trusted certificate.
What is the cause of the error?
- A. The SMTP server requires SSI, but SSI is not configured on the CCMM server.
- B. A client-side SSI certificate is not installed on the CCMM server.
- C. The certificate for the Certificate Authority (CA) used to sign the SMTP server's SSL certificate needs to be added to the EmailManager's CA certificate list.
- D. An incorrect port has been specified for SMTP SSL communications in the EmailManager configuration.
Correct Answer: A 🗳️
Question #3
Which two Avaya Aura Contact Center (AACC) components are supported by the capacity Assessment Tool (CapTool)? (Choose two.)
- A. Avaya Media Server
- B. Contact Center Manager Administration
- C. License Manager
- D. Avaya Aura Agent Desktop
- E. Security framework
Correct Answer: B,C 🗳️
Question #4
You have completed s single, non-replicated nodal Contact Center Multimedia (CCMM) Installation, hut after configuring the License Manager and rebooting the server, you are seeing licensing errors in OR CCMM server's event log. You review the licenses file installed on the license Manager to verify that the proper licensing is in place for CCMM.
Which licensed feature must be present in the license file to enable CCMM?
- A. LM_MMPN
- B. LM_CCMM_Nodal
- C. LM_LOC_VOA
- D. LM_MMS
Correct Answer: A 🗳️
Question #5
You are planning a migration of an existing Avaya IMI-S Contact Center RIs.7.0 installation to Avaya Aura Contact Center (AACC) RIs.6.x. The Installation consists of standalone Contact Center Mai Server (CCMS), Contact Center Manager Administration (CCMA) and Communication Control Toolkit servers. You plan to migrate each server during a separate maintenance window.
In which order must you perform the server migrations?
- A. Migrate the CCMS server, then the CCT server, then the CCMA server.
- B. Migrate the CCMA server, then the CCT server, then the CCMS server.
- C. Migrate the CCT server, then the CCMS server, then the CCMA server.
- D. Migrate the CCMA server, then the CCMS server, then the CCT server.
Correct Answer: D 🗳️
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