An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

• A. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
• B. The agent's web browser is not set for the correct character encoding.
• C. Internet Explorer is not set as the default browser on the agent's computer.
• D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).

You are installing Contact Center manager Administrator (CCMA) on a server that has been loaded from a prebuilt image joined to the customer's domain. The server does not have a DVDROM driven, so you are installing from a DVD image shared over LAN. During the installation, you encounter several error messages:
-Run-time error '-2147463168 (800005000)'; ASDI Error; an invalid directory pathname was passed.
-Script: D:\Avaya\Contract Center\CCMA ADAm\ADAmScripts\IceinstallADM.vbs; the server is not operational. Code: 8007293A
-Error 0x8007203A on getObject method.
The installation proceeds through the error messages and reports success.
What should you do to ensure the integrity of the CCMA software installation?

• A. Installation of active directory lightweight Domain Services (AD-LDS) may report transient errors when installed on a server that is already a domain member, but if the installation status indicated success, all CCMA components were installed correctly.
• B. Disable Data Execution protection (DEP) on the server, uninstall CCMA, and then reinstall CCMA.
• C. Uninstall CCMA, remove the server from the domain, rejoin it to the domain, and then reinstall the CCMA software.
• D. Uninstall CCMA, run networkSetup.bat from the DVD image, reinstall CCMA, and then run NetworkSetupReset.bat from the DVD image.

You are using the Communication Control Toolkit (CCT) Reference Client to troubleshoot issues with CCT in a SIP based environment. You have started up the Reference Client and connected using the Credentials of a domain account. The Available Desktop Devices list contains a single device, with red icon beside its associated address and status of "Acquisition Failure".
According to the information presented in the Reference Client, what is the status of the device?

• A. The address is not mapped to the domain account that you used to connect to CCT.
• B. CCT is unable to control the device via the VR87 protocol.
• C. The device is configured but has been put into Offline mode in CCT.
• D. The address has not been configured in CCT.

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?

• A. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
• B. Reboot the CCMS server.
• C. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
• D. Use the windows services utility to restart the MAS Configuration manager services.

You want to install the Service Packs on your Avaya Aura Contact Center (AACC) co-resident server which contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs he installed using the Contact Center Patch Manager?

• A. Copy all Service Pack files to the folder which was used to install the previous set of Service Packs, then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
• B. Browse for the top level folder which contains all folders where Service Pack tiles are located, then click "scan for Updates" to locate all Service Packs. The selected folder and all folders and all folder underneath it will be scanned, and the new Service Packs will be offered for installation.
• C. Copy all Service Pack files to D:\Avaya\ServicePacks, then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for Installation.
• D. Add the folder containing each patch to the patch directory list in the Contact Center Patch Manager, then click "Scan for Updates" to locate all Service Packs. The selected folders will I scanned, and the new service Packs will be offered for installation.