Avaya 7497X : Avaya Oceana™ Solution Support Exam

7497X real exams

Exam Code: 7497X

Exam Name: Avaya Oceana™ Solution Support Exam

Updated: Nov 04, 2026

Q & A: 68 Questions and Answers

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Avaya 7497X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Oceana™ Solution Support Exam
Exam Number:7497X
Exam Duration:105 minutes
Passing Score:Not officially disclosed; approx. 68%-70%
Related Certifications:Avaya Oceana Solution Support
Real Exam Qty:66-68
Available Languages:English
Certificate Validity Period:2 years
Exam Format:Multiple Select, Multiple Choice
Exam Price:USD $125
Recommended Training:Avaya Oceana Solution Support Training
Exam Registration:Pearson VUE Registration
Avaya Learning Portal
Sample Questions:Free Download 7497X bootcamp pdf
Exam Way:Onsite at Pearson VUE test centers / Online proctored exam
Pre Condition:No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana
Official Syllabus URL:https://www.avaya-learning.com/lms/#/training/catalog/offering/21614

Avaya 7497X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Routine Maintenance & Data Management10%- System health checks and updates
- Backup and restore of Oceana core
- Omnichannel DataStore maintenance
Topic 2: Troubleshooting Avaya Aura & Workspace Components15%- Avaya Aura infrastructure support
- Oceana Workspace configuration and issues
Topic 3: Avaya Oceana Solution Architecture & Components20%- Core Oceana components and services
- Integration with Avaya Aura and third-party systems
- Interactions and interfaces between modules
Topic 4: Troubleshooting Core Oceana Solution30%- Known issues and resolution best practices
- Analyze system logs and alarms
- Identify and resolve common failures
Topic 5: Troubleshooting Omnichannel Communication Channels25%- Email, Webchat, and SMS channel tracing
- Voice call flow analysis and troubleshooting
- End-to-end media path validation

Avaya 7497X Exam FAQs

The 7497X exam is a core requirement for the Avaya Certified Support Specialist (ACSS) certification at the Specialist level. Earning this validates your skills for credentials like Avaya Oceana Solution Support.

Candidates will face 66-68 questions and have 105 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.

The official examination fee is USD $125, and you must achieve a score of Not officially disclosed; approx. 68%-70% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.

Candidate requirements include: No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana. Please verify all eligibility details on the official certification page before scheduling your appointment.

Registration is handled through official testing partners. The exam is delivered via Onsite at Pearson VUE test centers / Online proctored exam. You can sign up here:

The vendor suggests following official learning paths to build a foundational understanding:

Once you complete your training, use the 68 practice questions from PassTorrent to refine your exam readiness.

Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.

Your 7497X practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.

The syllabus is divided into 5 main domains. Key areas include "Troubleshooting Omnichannel Communication Channels" (25%), "Routine Maintenance & Data Management" (10%), "Troubleshooting Avaya Aura & Workspace Components" (15%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.

Avaya Oceana™ Solution Support Sample Questions:

Question #1

When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

  • A. /vat/log/Avaya/services/event.log
  • B. /var/log/Avaya/eventing/attivemq.log
  • C. /var/log/Avaya/dcm/event.log
  • D. /var/log/Avaya/cs/evenUog
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files

After reviewing the error message, which action will fix the customer's problem?

  • A. Match the correct CSC user password In AES and CSC service.
  • B. Redeploy CSC Service and reboot Oceana Cluster 1.
  • C. Reboot the AES server and re deploy CSC service.
  • D. Change the CSC user password in AES server and reboot AES.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

  • A. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
  • B. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
  • C. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
  • D. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

  • A. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
  • B. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
  • C. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
  • D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

  • A. The Multimedia Cache database is unable to connect.
  • B. The session timed out due to a browser issue.
  • C. SMGR is not authorizing Agent to login.
  • D. An LDAP connection issue was caused due to an incorrect LDAP parameter.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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