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Exam Code: 7497X
Exam Name: Avaya Oceana™ Solution Support Exam
Updated: Nov 04, 2026
Q & A: 68 Questions and Answers
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Access 68 expert-verified 7497X questions instantly through PDF, Desktop, or Online Test Engine formats. PassTorrent is your dedicated partner for passing the Avaya Oceana™ Solution Support exam on your first attempt in 2026.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana™ Solution Support Exam |
| Exam Number: | 7497X |
| Exam Duration: | 105 minutes |
| Passing Score: | Not officially disclosed; approx. 68%-70% |
| Related Certifications: | Avaya Oceana Solution Support |
| Real Exam Qty: | 66-68 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | USD $125 |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | ![]() |
| Exam Way: | Onsite at Pearson VUE test centers / Online proctored exam |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21614 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routine Maintenance & Data Management | 10% | - System health checks and updates - Backup and restore of Oceana core - Omnichannel DataStore maintenance |
| Topic 2: Troubleshooting Avaya Aura & Workspace Components | 15% | - Avaya Aura infrastructure support - Oceana Workspace configuration and issues |
| Topic 3: Avaya Oceana Solution Architecture & Components | 20% | - Core Oceana components and services - Integration with Avaya Aura and third-party systems - Interactions and interfaces between modules |
| Topic 4: Troubleshooting Core Oceana Solution | 30% | - Known issues and resolution best practices - Analyze system logs and alarms - Identify and resolve common failures |
| Topic 5: Troubleshooting Omnichannel Communication Channels | 25% | - Email, Webchat, and SMS channel tracing - Voice call flow analysis and troubleshooting - End-to-end media path validation |
The 7497X exam is a core requirement for the Avaya Certified Support Specialist (ACSS) certification at the Specialist level. Earning this validates your skills for credentials like Avaya Oceana Solution Support.
Candidates will face 66-68 questions and have 105 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is USD $125, and you must achieve a score of Not officially disclosed; approx. 68%-70% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Onsite at Pearson VUE test centers / Online proctored exam. You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 68 practice questions from PassTorrent to refine your exam readiness.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
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The syllabus is divided into 5 main domains. Key areas include "Troubleshooting Omnichannel Communication Channels" (25%), "Routine Maintenance & Data Management" (10%), "Troubleshooting Avaya Aura & Workspace Components" (15%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
Correct Answer: B 🗳️
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files
After reviewing the error message, which action will fix the customer's problem?
Correct Answer: A 🗳️
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
Correct Answer: A 🗳️
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?
Correct Answer: D 🗳️
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
Correct Answer: C 🗳️
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