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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale.
What should the community manager do first?

A. Post a reminder of the guidelines to the whole group.
B. Decline the post and provide the member with feedback.
C. Post a welcome post including a link to the guidelines.
D. Approve the post but tag the member on the guidelines.

Question 2

A hair care brand is launching a new product line for men. Its existing Instagram community consists primarily of women. The community manager wants to market to male followers and build an integrated strategy for both men and women.
What should the community manager do to meet this goal?

A. Create targeted posts and ensure the content and tone are inclusive
B. Create a social media account for the new product
C. Tag influencers to share the content and campaign hashtag
D. Change content strategy to target male followers during launch

Question 3

An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A. Remove the member from the group and delete all comments and posts from the last 30 days.
B. Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
C. Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
D. Share the rules and guidelines as a comment on their post and monitor for future violations.

Question 4

A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A. Compile insights that include dates, demographics of members across the community and growth numbers
B. Compile a set of community recommendations and testimonials with individual demographic information
C. Show a graph that includes online and offline community membership growth numbers for the past 5 years
D. Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations

Question 5

A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A. Send a message to each of the community members requesting their opinions of the proposed closure
B. Monitor sentiment across digital channels within the organization's area of focus
C. Initiate a petition against the proposed closure and ask community members to circulate it widely
D. Invite the community to submit their success stories so they can be shared with the national committee

Solutions: