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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which ITIL concept includes governance, practices, and continual improvement?

A) The 'value streams and processes' dimension
B) The 'focus on value' ITIL Guiding Principle
C) The ITIL Value System
D) The 'deliver' and 'support' value chain activities

2. Which of the following is NOT one of the steps in value stream mapping?

A) Mapping a 'to-be' value stream
B) Mapping of the 'as-is' value stream
C) Value stream identification
D) Value stream management

3. An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

A) Avoid applying risk management when reusing existing processes
B) Select the right message and method to communicate with stakeholders
C) Involve people who have little or no prior knowledge of the service
D) Identify who the consumer is and why they use the service

4. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Event
B) Problem
C) Change
D) Known error

5. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology

Solutions: