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Peoplecert ITIL Foundation (Version 5) : ITILFNDv5
Exam Code: ITILFNDv5
Exam Name: ITIL Foundation (Version 5)
Updated: Sep 27, 2026
Q & A: 143 Questions and Answers
ITILFNDv5 Free Demo download
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
| Topic 2: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - ITIL service value system (SVS) - The four dimensions of service management |
| Topic 3: ITIL Guiding Principles | 15-19% | - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Focus on value - Start where you are - Think and work holistically - Progress iteratively with feedback |
| Topic 4: ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Topic 5: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - The service value chain - Interaction between the service value chain and the guiding principles |
| Topic 6: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Question #1
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
- A. Operate
- B. Transition
- C. Deliver
- D. Support
Correct Answer: A 🗳️
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Question #2
What BEST describes an event?
- A. A sudden unplanned event causing great damage
- B. A request from a user for a normal service action
- C. The addition or removal of anything that could have a direct or indirect effect on services
- D. Any change of state that has significance for the management of a service
Correct Answer: D 🗳️
Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).
Question #3
Which is an activity of the 'incident management' practice?
- A. Providing good-quality updates when expected
- B. Assessing and prioritizing improvement opportunities
- C. Automating service requests to the greatest degree possible
- D. Performing service reviews with customers
Correct Answer: A 🗳️
Question #4
What does a service journey describe?
- A. End-to-end interactions between a service provider and a service consumer
- B. The internal workflows and processes of a service provider
- C. The sequence of value chain activities
- D. The end-to-end lifecycle of a product
Correct Answer: A 🗳️
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Question #5
Which of the following statements about 'outcomes' is TRUE?
- A. The delivery of products to a stakeholder is enabled by outcomes
- B. The level of expenses regarding a technology for a service is defined by an outcome
- C. Outcomes provide assurance to stakeholders regarding the performance of a service
- D. An outcome depends on at least one output to deliver a result
Correct Answer: D 🗳️
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