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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. What is the BEST description of the purpose of service operation?

A) To proactively prevent all outages to IT services
B) To deliver and manage IT services at agreed levels to business users and customers
C) To decide how IT will engage with suppliers during the service lifecycle
D) To design and build processes that will meet business needs

2. Which process or function is responsible for the Definitive Media Library and Definitive Spares?

A) Service Asset and Configuration Management
B) Access Management
C) Facilities Management
D) Request Fulfilment

3. Which of the following is concerned with fairness and transparency?

A) Capacity Management
B) Service Strategy
C) Service Level Management
D) Governance

4. In which document would you expect to see an overview of actual service achievements against targets?

A) Service Level Agreement (SLA)
B) Operational Level Agreement (OLA)
C) Capacity Plan
D) SLA Monitoring Chart (SLAM)

5. Which of the following is the BEST definition of an Incident?

A) An unplanned interruption to an IT service or reduction in the quality of an IT service
B) A warning that a threshold has been reached, something has changed, or a failure has occurred
C) Loss of ability to operate to specification, or to deliver the required output
D) A change of state which has significance for the management of a Configuration Item or IT Service

Solutions: