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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

A) Debug View with default filters
B) System Monitor with enabled ISDN L3 filter options.
C) Debug Manager on DTE port
D) SSA Snapshot

2. A customer requires a Hunt Group to be created for their main incoming number. The Hunt Group should have four members and use longest wait logic. The user's extension should ring for 10 seconds before trying the next available person.
Which timer should be configured with a value of 10 seconds to achieve this requirement?

A) The Hunt Group overflow timer
B) No answer time for the User
C) No answer time for the Hunt group
D) Fall-back timer

3. What is the potential problem that can be mitigated by implementing a properly configured multi-site SCN solution?

A) Blocked ACD routes
B) Oversubscribed VMPro ports
C) Compromised call encryption
D) Overlapping dial plans

4. In the Distributed Voicemail Pro and the Central Voicemail Pro, what protocol do they use to communicate with each other?

A) Routing Information Protocol version 2 (RIPv2)
B) Session Initiation Protocol (SIP)
C) Small Community Network (SCN)
D) Primary Rate Interface (PRI)

5. Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?

A) System Status Application
B) IP Office Monitor
C) DbgView
D) IP Office Manager

Solutions: