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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

A) ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
B) ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
C) ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
D) ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
E) ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
F) ICM Logger Side A fails at the same time that ICM Logger Side B fails.

2. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A) The Call Router Side B will stay active, while the Call Router Side A will go idle.
B) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
C) The system will operate as it did prior to failure.
D) Both sides will go active.
E) The Call Router Side A will stay active, while Call Router Side B will go idle.

3. What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?

A) Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
B) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
C) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.
D) Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

4. Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) configure device associations of agent phones and CTI devices with the peripheral gateway user
B) configure agent IP phone, supervisor IP phone, and CTI route points
C) configure the agent ID, supervisor ID, and system administrator password
D) configure the agent, supervisor, and CTI user accounts
E) configure Cisco Unified IP IVR translation routes
F) configure agent targeting rules for agent IP phone dialed numbers

5. In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

A) consult transfer to a skill group or queue
B) blind transfer to another agent
C) consult transfer to another agent
D) hookflash transfer to the Cisco Unified IP IVR

Solutions: