Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 070-404

070-404 real exams

Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Sep 10, 2026

Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Service Catalog and Request Fulfillment- Service offerings
  • 1. Service request workflows
    • 2. Request offerings configuration
      Security and Access Control- User roles and permissions
      • 1. Role-based access control (RBAC)
        • 2. Active Directory integration
          Deploying and Configuring System Center Service Manager- Management packs configuration
          • 1. Service Manager data warehouse integration
            • 2. Importing and customizing management packs
              - Installation and initial configuration
              • 1. Prerequisites and system requirements
                • 2. Service Manager management server setup
                  Configuration Management Database (CMDB)- Service asset and configuration items
                  • 1. CI classes and relationships
                    • 2. Discovery and synchronization
                      Service Desk and Incident Management- Incident management workflow
                      • 1. Work item templates and queues
                        • 2. Incident lifecycle configuration
                          - Problem management
                          • 1. Problem record handling
                            • 2. Root cause analysis processes
                              Reporting and Data Warehouse- Reporting configuration
                              • 1. Standard and custom reports
                                • 2. SSRS integration

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