Cisco Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT) : 642-832

642-832 real exams

Exam Code: 642-832

Exam Name: Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT)

Updated: Sep 28, 2026

Q & A: 70 Questions and Answers

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Cisco 642-832 Exam Syllabus Topics:

SectionObjectives
Topic 1: Layer 3 Routing Technologies- EIGRP Troubleshooting
  • 1. DUAL algorithm and route selection issues
    • 2. Neighbor relationships
      - OSPF Troubleshooting
      • 1. Neighbor adjacency failures
        • 2. Area mismatch and route propagation issues
          Topic 2: Layer 2 Technologies- Spanning Tree Protocol (STP)
          • 1. Port states and convergence problems
            • 2. STP root bridge issues
              - VLANs and Trunking Troubleshooting
              • 1. VLAN membership and access port problems
                • 2. 802.1Q trunk configuration issues
                  Topic 3: IP Services- First Hop Redundancy Protocols
                  • 1. HSRP active/standby failures
                    - NAT and ACL Issues
                    • 1. ACL blocking legitimate traffic
                      • 2. NAT overload configuration errors
                        Topic 4: Infrastructure Services and Maintenance- IP Services Connectivity
                        • 1. DHCP and DNS resolution problems
                          - Device Management
                          • 1. Remote access (SSH/Telnet) issues
                            • 2. SNMP and Syslog troubleshooting

                              Cisco Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT) Sample Questions:

                              Question #1

                              Topic 8, Ticket 6 : R1 ACL
                              Topology Overview (Actual Troubleshooting lab design is for below network design)
                              Client Should have IP 10.2.1.3
                              EIGRP 100 is running between switch DSW1 & DSW2
                              OSPF (Process ID 1) is running between R1, R2, R3, R4
                              Network of OSPF is redistributed in EIGRP
                              BGP 65001 is configured on R1 with Webserver cloud AS 65002
                              HSRP is running between DSW1 & DSW2 Switches
                              The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
                              This network consists of four routers, two layer 3 switches and two layer 2 switches.
                              In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process number 1.
                              DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where necessary.
                              R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002 in the
                              ISP's network. Because the company's address space is in the private range.
                              R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and outside
                              (209.65.0.0/24) network.
                              ASW1 and ASW2 are layer 2 switches.
                              NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
                              The client workstations receive their IP address and default gateway via R4's DHCP server.
                              The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running on DSW1
                              and DSW2.
                              In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
                              DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
                              The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
                              underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
                              Recently the implementation group has been using the test bed to do a `proof-of-concept' on several
                              implementations. This involved changing the configuration on one or more of the devices. You will be
                              presented with a series of trouble tickets related to issues introduced during these configurations.
                              Note: Although trouble tickets have many similar fault indications, each ticket has its own issue and
                              solution.
                              Each ticket has 3 sub questions that need to be answered & topology remains same.
                              Question-1 Fault is found on which device,
                              Question-2 Fault condition is related to,
                              Question-3 What exact problem is seen & what needs to be done for solution


                              Client is unable to ping IP 209.65.200.241...

                              Reveal Solution  Discussion  0

                              Correct Answer:

                              Solution Steps need to follow as below:
                              When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4
                              Ipconfig ----- Client will be receiving IP address 10.2.1.3
                              IP 10.2.1.3 will be able to ping from R4 , R3, R2, R1
                              Look for BGP Neighbourship
                              Sh ip bgp summary ----- State of BGP will be in active state. This means connectivity issue between serial
                              Check for running config. i.e sh run --- over here check for access-list configured on interface as BGP is down (No need to check for NAT configuration as its configuration should be right as first need to bring BGP up)
                              In above snapshot we can see that access-list of edge_security on R1 is not allowing wan IP network
                              Change required: On R1, we need to permit IP 209.65.200.222/30 under access list.


                              So in ticket Answer to the fault condition will be as below for

                              Question #2

                              Topic 12, Ticket 10 : VLAN Access Map
                              Topology Overview (Actual Troubleshooting lab design is for below network design)
                              Client Should have IP 10.2.1.3
                              EIGRP 100 is running between switch DSW1 & DSW2
                              OSPF (Process ID 1) is running between R1, R2, R3, R4
                              Network of OSPF is redistributed in EIGRP
                              BGP 65001 is configured on R1 with Webserver cloud AS 65002
                              HSRP is running between DSW1 & DSW2 Switches
                              The company has created the test bed shown in the layer 2 and layer 3 topology exhibits.
                              This network consists of four routers, two layer 3 switches and two layer 2 switches.
                              In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process number 1.
                              DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where necessary.
                              R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002 in the
                              ISP's network. Because the company's address space is in the private range.
                              R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks and outside
                              (209.65.0.0/24) network.
                              ASW1 and ASW2 are layer 2 switches.
                              NTP is enabled on all devices with 209.65.200.226 serving as the master clock source.
                              The client workstations receive their IP address and default gateway via R4's DHCP server.
                              The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running on DSW1
                              and DSW2.
                              In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 6.
                              DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE.
                              The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over the
                              underlying IPv4 OSPF domain. Redistrution is enabled where necessary.
                              Recently the implementation group has been using the test bed to do a `proof-of-concept' on several
                              implementations. This involved changing the configuration on one or more of the devices. You will be
                              presented with a series of trouble tickets related to issues introduced during these configurations.
                              Note: Although trouble tickets have many similar fault indications, each ticket has its own issue and
                              solution.
                              Each ticket has 3 sub questions that need to be answered & topology remains same.
                              Question-1 Fault is found on which device,
                              Question-2 Fault condition is related to,
                              Question-3 What exact problem is seen & what needs to be done for solution

                              Client 1 is unable to ping IP 209.65.200.241

                              Reveal Solution  Discussion  0

                              Correct Answer:

                              Solution Steps need to follow as below:
                              When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4 ipconfig ----Client will be receiving IP address 10.2.1.3
                              From Client PC we can ping 10.2.1.254....
                              But IP 10.2.1.3 is not able to ping from R4, R3, R2, R1
                              Change required: On DSW1, VALN ACL, Need to delete the VLAN access-map test1 whose action is to drop access-list 10 i.e 10.2.1.3

                              So in ticket Answer to the fault condition will be as below for

                              Question #3

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              The fault condition is related to which technology?

                              • A. IPv4 layer 3 security
                              • B. IP NAT
                              • C. IPv4 OSPF Redistribution
                              • D. BGP
                              • E. IPv4 OSPF Routing
                              • F. IPv6 OSPF Routing
                              • G. NTP
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Question #4

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client
                              1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network
                              addressing, routing schemes, DHCP services, NTP services, layer 2 connectivity, FHRP services, and
                              device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241
                              address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              On which device is the fault condition located?

                              • A. DSW2
                              • B. ASW1
                              • C. DSW1
                              • D. R1
                              • E. R3
                              • F. R2
                              • G. R4
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Question #5

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              The fault condition is related to which technology?

                              Client is unable to ping IP 209.65.200.241

                              • A. IPv4 layer 3 security
                              • B. IPv4 EIGRP Routing
                              • C. IPv4 and IPv6 Interoperability
                              • D. IPv4 Route Redistribution
                              • E. IP DHCP Server
                              • F. IPv6 RIP Routing
                              • G. IPv4 OSPF Routing
                              • H. IPv6 OSPF Routing
                              • I. NTP
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

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