Novell Service and support : 50-658

50-658 real exams

Exam Code: 50-658

Exam Name: Service and support

Updated: Aug 17, 2026

Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Novell Enterprise Products Support- Infrastructure Services
  • 1. Open Enterprise Server support concepts
    • 2. Network service configuration and maintenance
      - Directory Services
      • 1. Novell eDirectory support and troubleshooting
        • 2. Identity management fundamentals
          Topic 2: General Troubleshooting and Support Skills- Problem Diagnosis
          • 1. Incident analysis and resolution methodology
            • 2. System monitoring and diagnostics
              - Support Processes
              • 1. Escalation procedures
                • 2. Technical support workflows
                  Topic 3: Client and Systems Management- Endpoint Management
                  • 1. ZENworks asset management basics
                    • 2. ZENworks configuration management
                      Topic 4: Messaging and Collaboration- GroupWise Support
                      • 1. GroupWise administration and troubleshooting
                        Topic 5: Security and Access Management- Access control systems
                        • 1. Novell Access Manager concepts
                          • 2. Authentication and authorization troubleshooting

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