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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: System Monitoring and Maintenance | - Performance and availability monitoring
- 1. Log analysis and diagnostics
- 2. Basic system health checks
|
| Topic 2: User and Security Management | - Authentication and authorization concepts
- 1. User roles and access rights
- 2. Security configuration basics
|
| Topic 3: SAP BusinessObjects Architecture and Components | - System architecture overview
- 1. Repository and database structure
- 2. Server components and services
|
| Topic 4: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
- 1. Support roles and responsibilities
- 2. Incident lifecycle overview
|
| Topic 5: Troubleshooting and Incident Resolution | - Common system and user issues
- 1. Login and access issues
- 2. Report and dashboard errors
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
- A. Document solutions and share this information with your colleagues.
- B. Each customer and message is unique so previous solutions are not useful.
- C. Keep the solutions only in the previously solved messages.
- D. Contact the customer to find out what the solution was for their solved message.
Reveal Solution
Discussion
What is the definition of Initial Reaction Time (IRT)?
- A. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
- B. The contractually agreed time for the first qualified response to customer.
- C. The overall time taken to process the message.
- D. The amount of time that a customer message has been within the responsibility of SAP.
Reveal Solution
Discussion
Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)
- A. Use the search filter.
- B. Use wild cards.
- C. Increase the numbers of search terms.
- D. Use the customer Id.
Reveal Solution
Discussion
What is the recommended way to progress a message that is difficult to clarify?
- A. Force the client to close the message and open a new one that is clearer.
- B. Escalate the message immediately to a more senior support consultant.
- C. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
- D. Ask the client to provide screenshots and request information point by point.
Reveal Solution
Discussion
What is SAP Solution Manager Enterprise Edition? (Choose two)
- A. An enablement program for SAP partners
- B. A comprehensive view on a project/release plan with all quality gates and their associated activities
- C. A platform for realizing the value of SAP Enterprise Support
- D. An enablement program for SAP customers
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Discussion