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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Customer story
B) Videos
C) Documentation
D) Leadership Ask Me Anything (AMA) Session
E) Live training

2. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A) Enable session duration in org security settings to have a session duration of 720 hours.
B) Enable session duration in org SSO settings to have a session duration of 30 calendar days.
C) Enable session duration in org SSO settings to have a session duration of 720 hours.
D) Enable session duration in org security settings to have a session duration of 30 calendar days.

3. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
B) In Org Settings, set up a policy and select create a user group for all owners.
C) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
D) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.

4. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
B) Do not allow threading in any announcement channels.
C) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
D) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.

5. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
B) Through multi-workspace channels.
C) House all acquisition related channels in a global workspace and make all channels private.
D) Through a separate hidden workspace.

Solutions: