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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A) Add the fine-tuned LLM in Einstein Studio Model Builder.
B) Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
C) Enable model endpoint on OpenAl and make callouts to the model to generate emails.

2. An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?

A) Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.
B) Fine-tune the standard foundational model due to the complexity of the data.
C) Deploy UC's own custom foundational model on this data first.

3. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Agent Settings
B) Plan Canvas
C) Event Logs

4. Universal Containers needs to bring individual customer warranties from an external system into Data Cloud. They want Agentforce to return warranty-related responses only for accounts whose warranty status is active. Which search approach should the Agentforce Specialist configure to ensure warranty-related information is retrieved correctly?

A) Use Hybrid Search and apply pre-filtering in a new custom retriever for matching accounts and where the WarrantyStatus = Active field,
B) Store the account's warranty status in an Agentforce custom variable to dynamically filter warranties during retrieval.
C) Depend on Agentforce instructions to enforce warranty constraints and include only WarrantyStatus = Active results.

5. An agent incorrectly updates records when given ambiguous user instructions. What is the BEST mitigation strategy?

A) Remove update permissions
B) Increase the number of skills
C) Disable automation
D) Improve prompt instructions and constraints

Solutions: