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Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21
Exam Code: 1Z0-1038-21
Exam Name: Oracle Service Center 2021 Implementation Essentials
Updated: Sep 17, 2026
Q & A: 95 Questions and Answers
1Z0-1038-21 Free Demo download
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Standard Reporting Tools
|
| Topic 2: Service Processes and Case Management | - Agent Productivity Tools
|
| Topic 3: API and Integration | - JavaScript API Events
|
| Topic 4: Service Center Configuration and Setup | - User Authentication and Access
|
| Topic 5: User Interface Customization | - Browser UI Design
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Question #1
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?
- A. Check if the exported file was generated by a product version that is older than the existing product version.
- B. The Browser User Interface (BUI) workspace is not using the standard workspace.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
Correct Answer: B 🗳️
Question #2
Which six actions can have a null value?
- A. Set Assigned
- B. Set Disposition
- C. Set Category
- D. Set Product
- E. Set Queue
- F. Set Mailbox
- G. Set Status
- H. Set SLAs
- I. Set Agent
- J. Set Fields
Correct Answer: B,E,F,H,J 🗳️
Question #3
Which four statements are true about reports?
- A. After a report is published, the report data remains unchanged even as the knowledge baseis updated.
- B. The owner of a report remains the same even if the report is imported by some other user.
- C. Reports are shared between interfaces.
- D. All the permissions from an imported report remain unchanged after an export.
- E. Published reports can be modified.
- F. Reports are not common across the interface.
- G. Reports must be exportedmanually in all interfaces.
Correct Answer: D,E,F,G 🗳️
Question #4
Which three requirements can be implemented by using workspace rules?
- A. Prompting a customer care executive to dynamically open a guide
- B. Dynamically setting the URL for browser control
- C. Calling an add-in
- D. Triggering escalation mails to the manager after the escalation time is over
- E. Calling a CPM script
Correct Answer: A,B,C 🗳️
Question #5
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter the value "Unlimited" in the chat and email fields.
- B. Leave both the chat and email fields limit as blank.
- C. Use the default values.
- D. Enter zero as the initial value for both fields.
Correct Answer: D 🗳️
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