Exam Code: MB2-718J
Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
Updated: Oct 30, 2026
Q & A: 90 Questions and Answers
MB2-718日本語 Free Demo download
View the demos thoroughly, then make the sensible choice. The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) useful study vce at PassTorrent: 90 practice questions for the MB2-718日本語 exam, downloaded about a minute after payment.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Certificate Validity Period: | Deprecated exam (superseded by newer role-based exams) |
| Exam Price: | USD pricing varies by region (typically around $165 USD) |
| Related Certifications: | MCSE: Business Applications Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Real Exam Qty: | 90 |
| Exam Duration: | 90 minutes (approx) |
| Passing Score: | Microsoft exams typically use a 700 scaled score (out of 1000) |
| Exam Format: | Multiple-choice questions, Scenario-based questions |
| Available Languages: | French, German, Japanese, Chinese (Simplified), English, Spanish |
| Sample Questions: | ![]() |
| Exam Way: | Proctored online or onsite through Pearson VUE |
| Pre Condition: | No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/mb2-718 |
| Section | Weight | Objectives |
|---|---|---|
| Service Management Analysis and Surveys | 20% | - Service management analysis with Power BI - Voice of the Customer surveys |
| Dynamics Field Service and USD | 20% | - Field Service mobile app and schedule board - Unified Service Desk configuration |
| Manage Queues, Entitlements, and SLAs | 25% | - Configure service level agreements - Configure queues - Define entitlements and channels |
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Manage Knowledge Base articles - Create and manage cases - Use the Interactive Service Hub |
90 minutes (approx) for 90 questions. Whatever your level, daily timed practice with the PassTorrent material builds the pacing you need.
USD pricing varies by region (typically around $165 USD) per attempt, Microsoft exams typically use a 700 scaled score (out of 1000) to pass. Retakes cost the full fee — value for money starts with the 90 practice questions for the MB2-718日本語 exam at PassTorrent.
Upon successful payment, our system emails the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) useful study vce automatically within about a minute — secure payment protection means no financial risks, and 24/7 help responds if nothing arrives within 2 hours. If you fail the corresponding MB2-718日本語 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
Yes — have a thorough view of the free Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) demos for an experimental trial before purchasing. Purchases include 365 days of free updates by email, plus discounts on second purchases; renew afterward at 50% off.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is Microsoft's certification exam for Microsoft Dynamics 365, at the Specialist / Professional level. In drastic competition, the certificate is an explicit demonstration of your knowledge. Related credentials include Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, MCSE: Business Applications.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) blueprint spans 4 domains — including Service Management Analysis and Surveys (20%), Dynamics Field Service and USD (20%), Manage Cases, Knowledge Base, and Service Hub (25%). Progress domain by domain at your own level; the complete outline above lists every subtopic.
No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality Eligibility rules change over time, so verify the current requirements on the official page (official MB2-718日本語 exam page) before registering.

Correct Answer: B,D,E 🗳️

Correct Answer: A,B,D 🗳️
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