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EXIN ITIL Foundation (V4) Sample Questions:

1. What should a release policy include?

A) The naming convention and expected frequency of each type of release
B) The roles and responsibilities for incident and problem resolution
C) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
D) The process owner and process manager for each type of release

2. Which dimension of service management considers governance, management, and communication?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology

3. Which practice involves the management of vulnerabilities that were not identified before the service went live?

A) Service level management
B) Problem management
C) Change control
D) Service request management

4. Which is part of the definition of a customer?

A) A set of specialized organizational capabilities for enabling value
B) The role that defines the requirements for a service
C) A means of enabling value co-creation
D) The role that authorizes budget for service consumption

5. Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A) Fast does not mean incomplete
B) If a practice is easier to follow it is more likely to be adopted
C) Communicate in a way the audience can hear
D) Sometimes nothing from the current state can be re used

Solutions: