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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which process will regularly anal0yse incident data to identify discernible trends?

A) Service level management
B) Problem management
C) C0hange management
D) Event management

2. Which of the following CANNOT be provided by a tool?

A) Data
B) Wisdom
C) Information
D) Knowledge

3. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

4. Remediation planning is BEST described in which of the following ways?

A) Planning how to recover the cost of a change
B) Planning the steps required to be taken if a change is unsuccessful
C) Planning how to advise the change requestor of a failed change
D) Planning how to compensate a user for a failed change

5. Which role is accountable for the operational management of a process?

A) Process manager
B) Service manager
C) Change manager
D) Process practitioner

Solutions: