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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 「品質システム」の最も適切な定義は何ですか?

A) これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
B) サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
C) 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
D) 品質管理を実施するための責任、手順、リソースに関連する組織構造

2. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) インフラストラクチャのサイズ
B) スタッフ数
C) 実行される特定のプロセス
D) サービスの場所

3. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) リリースの頻度と種類
B) リリース後の期間におけるリリースに関連したインシデント
C) 変更要求 (RFC)
D) 発売日

4. IT サービス管理システムの主要な内容は何ですか?

A) 主要業績評価指標 (KPI) を監視するソフトウェア システム
B) 文書化された組織および運営構造
C) チケット用のソフトウェア システム
D) チケットの記録とフォローアップのみのための体系的なプロセス

5. CobiT の目的は何ですか?

A) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
B) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
C) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
D) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する

Solutions: