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Exam Code: 642-467
Exam Name: Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)
Updated: Aug 23, 2026
Q & A: 203 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Presence | - Integrate presence services with Unified Communications - Configure user services and availability - Install and configure Cisco Unified Presence |
| Topic 2: Cisco Unified Mobility and Messaging Applications | - Configure mobility features - Integrate messaging applications - Configure user access and services |
| Topic 3: Troubleshooting and Maintenance | - Monitor application health and performance - Diagnose integration issues - Perform maintenance and upgrades |
| Topic 4: Cisco Unified Contact Center Express | - Manage agents and resources - Implement scripts and workflows - Configure contact center components |
| Topic 5: Cisco Unified Communications Applications Architecture | - Plan application deployment - Identify Cisco Unified Communications application components - Understand application integration architecture |
1. You are the VoIP administrator for your company. You have assigned a soft phone to a sales officer. The user is currently at the airport and uses Cisco Unified Personal Communicator over a VPN connection. The user reports that calls could not be made or received. What should you verify before fixing the problem?
A) firewall settings in your company network
B) if global call routing is enabled
C) if the end user is associated with the Client Service Framework device in the Cisco Unified Communications Manager end-user configuration
D) if directory number is configured to the correct partition and calling search space
E) class of service settings
F) user authentication
2. The administrator of a Cisco Unity Connection system would like to set up a new employee and assign him a password of 123. The system gives him an error when he attempts to save the user. Which two of the following settings sections and features of Cisco Unity Connection should the administrator change to set up the user? (Choose two.)
A) Authentication Rules > Minimum Credential Length
B) User Template > Maximum Credential Length
C) Restriction Tables > Minimum Credential Length
D) User Template > Check for Trivial Passwords
E) Authentication Rules > Check for Trivial Passwords
F) Restriction Tables > Check for Trivial Passwords
3. Which device needs to be configured to allow Cisco Unified Presence to receive phone availability updates from subscribed users?
A) SIP Cisco Unified Personal Communicator Gateway
B) MGCP Gateway
C) CTI Gateway
D) H.323 Trunk
E) Presence Gateway
4. Which troubleshooting tool is used to check and verify the individual modules in the Cisco Unified Presence server?
A) Cisco Unified Real Time Monitoring Tool
B) Cisco Unified Presence Viewer
C) Cisco Unified Presence System Troubleshooter
D) Cisco Unified Presence Monitoring Tool
5. Refer to the exhibit.
In which three ways does the configuration need to be modified in Cisco Unified Communications Manager Express so that the administrator can open a session with Cisco Unity Express? (Choose three.)
A) Edit the IP address in the IP route statement.
B) There is nothing wrong with the configuration. The lntegrated-Service-Engine1/0 needs to be restarted.
C) Add the IP subnet mask to the service-module ip default-gateway statement.
D) Edit the IP address of the service module.
E) Edit the IP route statement to change the IP subnet mask to 255.255.255.0.
F) Add the ip unnumbered Loopback0 command to interface Integrated-Service-Engjne1/0.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,E | Question # 3 Answer: E | Question # 4 Answer: C | Question # 5 Answer: A,D,F |
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