Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Security and Compliance Enhancements
• Overview of Client Templates
• Introduction to PureConnect Application Suite
• Using Response Management Libraries
• Introduction to ACD Tools
• Understand the configuration options available for ACD/Skills-Based routing
• Managing Licenses
• Managed IP Phone Configuration and Templates
• Basics of Interaction Reporter
• Configuring Client Button and Queue Columns
• Configuring Stations
• Status Messages, Account Codes, and Wrap-up Codes
• Identify the components of the Interaction Administrator interface
• Overview of Interaction Center Business Manager
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Configuring ACD
• Workgroups ACD Skills
• Basics of Interaction Supervisor
• Managed IP Phone Network Provisioning

Configuring Call Flows

• Email Operations
• Email Schedules
• Schedule Configuration
• Default Auto Attendant set of menus and operations
• Email Profiles
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Interaction Attendant user interface
• Recognize and use the files and storage structure used by the Interaction Attendant
• Standard Inbound Operations
• Structure of a Node
• Manage Voice Prompts
• Overview of Custom Profiles
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Default Schedule
• Overview of Default Profile
• Queue Operations

Interaction Center Certified Engineer (ICCE) Bootcamp

• DHCP
• Dial Plan
• IC Survey File
• Configure Line Groups
• Using Interactive Update Client
• Running Setup Assistant
• Licensing Users and Stations
• Codecs
• IC System Manager
• Log Retrieval Assistant
• Understanding Lines and Groups
• SIP Proxy
• Database Server
• TroubleShooting
• Site Information
• Interaction Center Architecture
• Interaction Subsystems
• WireShark Analyzer
• License Management and Allocation
• New License Generation
• DNS Server
• Configuring IC Switchover Process
• Gateways Overview
• Interactive Update Provider Overview
• SIP Station Configuration
• Reporting Tables
• Configure Interaction Media Server
• Log Viewer
• Interaction Center Security Methods
• Directory Server
• Configure SIP addresses
• Post Installation Configuration
• Configure Regionalization
• IC Licensing Overview
• SIP Line Configuration
• Installing IC and Interaction Media Server
• DID/DNIS Routing
• Interaction Center Platform Overview

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Configuring Call Flows
• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System

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We recommend the following course prerequisites prior to beginning ICCE:

• Configuring Call Flows
• Administering the CIC System

How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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