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BlackBerry 10 Support Specialist Sample Questions:

1. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
B) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
C) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
D) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.

2. What Hardware ports are available on a BlackBerry 10 (BB10) device?

A) HDMI. USB, 3.5 mm Audio Jack
B) HDMI, Parallel, Serial ports
C) Serial. USB
D) Parallel, Serial. 3.5 mm Audio Jack

3. Performing a Security Wipe will delete which of the following?

A) If work perimeter does not exist then all data but not downloaded applications
B) All PIM information, pictures or videos but not downloaded applications
C) All data on the device including any pictures or videos, and downloaded applications
D) All data from the work perimeter

4. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
B) The BB7 applications should be ported using the 2BB10 web-convert tool.
C) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
D) Load the BB7 runtime on the BB10 smartphone.

5. Where can 'new email' notifications be configured?

A) Options -> Notification -> Messages
B) Settings -> Notification -> Messages
C) BlackBerry Hub -> Notifications -> Messages
D) BlackBerry Hub -> Advanced -> Notifications -> Messages

Solutions: