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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Vector Directory Number (VDN)
B) Vector Routing Number (VRN)
C) Hunt Group Number (HGN)
D) Routing Directory Number (RDN)

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS holds data longer than CMS
B) BCMS will not collect data if the link to the CMS is down.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS records the call at the start of the call, and CMS records the call at the end.

3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Threshold Adjustment
B) Service Objective
C) Vector Queuing Priorities
D) Dynamic Percent Allocation

4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.56.56
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 192.168.2.2
D) 135.9.86.54 135.9.86.58

5. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) There is a firewall between the PC and the CMS.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

Solutions: