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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) OrganizationHierarchy teams
B) Administrators
C) ACCCM Dial plans
D) Products
E) Organization Hierarchy sites

2. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) SecurityEngine
B) Configuration Service
C) Provisioning Server
D) ACCCM Admin Web Interlace
E) API Web Services

3. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM
B) ACCCM Sync
C) ACCCM AVP
D) ACCCM Importer
E) ACCCM one-X

4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Multi tenancy Management
B) Call Flow Management
C) Communication Manager Extensions Management
D) IVK Sell Service

5. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not check 'enabled' for the scheduledjob.
B) The administrator did notcreate a task for the job.
C) The administrator did not checkthe'Save CM box'in the action list for the action.
D) The administratordid not assign a schedule to the job.

Solutions: