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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B. Experience Portal will use the AAMS as a media resource.
C. AAMS provides Communication Manager IP audio functionality.
D. AAMS provides virtualization, high channel density and no playback announcement limits.
E. AAMS is shareable between different adopters.

Question 2

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A. Oracle Sun Blade 150
B. Amazon Web Services
C. Oracle Fire V880/V890
D. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
E. Avaya Solutions Platform Servers

Question 3

A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A. Analog
B. SIP
C. Tl/El
D. AACC
E. CTI

Question 4

Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)

A. IX™ Workforce Engagement
B. IX™ Orchestration
C. IX™ Contact Center
D. IX,H Workplace

Question 5

A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A. Contact Center Bundles
B. Proof of Concept
C. Virtual Private Clouds
D. Ready Now Solutions

Solutions: