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NEW QUESTION # 19
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?
- A. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
- B. A limited time discount applied to Cisco products and/or serices
- C. A priority discount applied to third-party products for perpetuity.
- D. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis
Answer: D
NEW QUESTION # 20
Which critical task must be performed during the qualification phase?
- A. Renewal plan development
- B. Quote delivery
- C. Develop a success plan
- D. Validate customer inventory
Answer: C
NEW QUESTION # 21
Which statement best describes an Ask the Expert session?
- A. A hosted educational webinar with live expert Q and A
- B. A pre-recorded webinar from an expert
- C. A 24-7 phone line providing expert advice
- D. A one on one coaching engagement covering specific use cases
Answer: D
NEW QUESTION # 22
Which statement is the most accurate description of the Health Index?
- A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- B. an ongoing measurement of several key customer health indicators
- C. an ongoing measurement of customer sentiment
- D. a measurement tool for resolving specific product quality issues and adoption barriers
Answer: B
NEW QUESTION # 23
Who do renewals managers (rms) work with?
- A. Rms work with service delivery teams and monitor engagements.
- B. Rms work with account managers to drive ongoing revenue risk assessments and plays.
- C. Rms work by themselves to develop a high level view customer requirements and objectives.
- D. Rms work with pre-sales engineers and build customer solutions.
Answer: B
NEW QUESTION # 24
How does Cisco define Business Critical Services?
- A. Pay-as-you-go, services covering business-critical functions
- B. Pay-as-you-go, technology-based services
- C. hardware replacement
- D. subscription-based services covering the lifecycle of a technology
Answer: A
NEW QUESTION # 25
Which services are contained in the CX portfolio?
- A. Support Services and Business Critical Services
- B. Support Services, Business Critical Services, Professional Services and Managed Services
- C. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- D. Support Services, Business Critical Services and Professional Services
Answer: C
NEW QUESTION # 26
Which area of the Success Plan is the Renewal Manager responsible?
- A. Success Plan Hypothesis
- B. Barriers Predicted
- C. Adoption Barriers Overcome
- D. Solution Renewal
Answer: B
NEW QUESTION # 27
Which success indicator for a Renewals manager is valid?
- A. New product introductions
- B. Increased deployment of licenses
- C. Stabilized customer satisfaction scores
- D. On-time renewal
Answer: D
NEW QUESTION # 28
What is the ATR on a $10,000 one year recurring revenue contract?
- A. $12000
- B. $10,000 divided by 12
- C. 10% of $10,000
- D. $10,000
Answer: D
NEW QUESTION # 29
Which task should a Renewals Manager perform during the Prospect phase?
- A. Review new opportunities
- B. Risk mitigation
- C. Terms negotiation
- D. Risk Assessment
Answer: D
NEW QUESTION # 30
Which discussion point helps up sell a customer?
- A. Discuss your prior ties and why you need the sale.
- B. Focus on how much it will cost the customer.
- C. Focus on what the customer already has covered on the network.
- D. Discuss changes in the network and identify any uncovered additions to the network.
Answer: D
NEW QUESTION # 31
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
- A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
- B. There are no open incidents 30 days before renewal dates.
- C. The health index of a customer is over expected targets with no red flags.
- D. Customer is willing to subscribe to a recommendation case to be publicly communicated.
Answer: D
NEW QUESTION # 32
When renewing a contract with a customer, which action is important?
- A. Propose only the most important part of the solution.
- B. Validate customers business needs.
- C. Do not offer any financing solutions.
- D. Start discussions once the contract has expired.
Answer: A
NEW QUESTION # 33
What is the main purpose of CCW-R?
- A. to allow customers and partners to download renewal data
- B. to factor customer ATR, up sell and attrition
- C. to capture partner and customer bill ng preferences
- D. to allow customers and partner store new software subscriptions and service contracts from one tool
Answer: D
NEW QUESTION # 34
What is the key implication on-time renewals have for an IT provider company?
- A. improved customer satisfaction
- B. recurring business is preserved
- C. incentives will be paid
- D. no major impact if sales are on plan
Answer: A
NEW QUESTION # 35
What is the primary measurement of success for a Renewals Manager?
- A. upsell percentage
- B. iARR rate
- C. percentage of contracts closed
- D. renewal success rate
Answer: A
NEW QUESTION # 36
Which service offering assists the customer in preparing for emerging industry trends?
- A. Managed
- B. Trending Technical
- C. Training
- D. Advisory
Answer: C
NEW QUESTION # 37
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $1000 and $1000
- B. $1100 and $3300
- C. $3000 and $3000
- D. $1000 and $3000
Answer: D
NEW QUESTION # 38
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