Updated Apr-2025 Exam Materials for You to Prepare & Pass CSA Exam [Q240-Q256]

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Updated Apr-2025 Exam Materials for You to Prepare & Pass CSA Exam.

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NEW QUESTION # 240
Which element is used to track items not saved with a field, in a record?

  • A. Activity formatter
  • B. Sidebar
  • C. List Editor
  • D. Dictionary

Answer: A

Explanation:
The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes1.
Reference Formatters and Related Lists


NEW QUESTION # 241
What role enables someone to authorize a request, with no other permissions on the platform?

  • A. Reviewer [reviewer_user]
  • B. Authorize [authorize-user]
  • C. Verification [verify_user]
  • D. Approver Group [approval_group]
  • E. Approver [approver-user]

Answer: E


NEW QUESTION # 242
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

  • A. Select Data Source, Schedule Transform
  • B. Load Data, Create Transform Map, Run Transform
  • C. Define Data Source, Select Transform Map, Run Transform
  • D. Select Import Set, Select Transform Map, Run Transform

Answer: D


NEW QUESTION # 243
Which set of steps is used to import spreadsheet data into a ServiceNow table?

  • A. Select Data Source, Schedule Transform
  • B. Select Import Set, Select Transform Map, Run Transform
  • C. Define Data Source, Select Transform Map, Run Transform
  • D. Load Data, Create Transform Map, Run Transform

Answer: D

Explanation:
These are the steps to import spreadsheet data into a ServiceNow table, as explained in the official documentation1 and the video tutorial2. The other options are either incomplete or incorrect.
References1: Import a spreadsheet - Product Documentation: Utah - Now Support Portal2: How To Import Data Into ServiceNow - YouTube


NEW QUESTION # 244
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?

  • A. They direct the user to a record producer
  • B. They direct the user to a catalog UI policy
  • C. They direct the user to a catalog client script
  • D. They direct the user to a catalog property

Answer: A


NEW QUESTION # 245
What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

  • A. Data Policies
  • B. Data Integrity Policies
  • C. Data Submission Policies
  • D. Write Policies

Answer: A

Explanation:
Detailed Explanation:Data Policies in ServiceNow are designed to enforce data consistency across all entry points into the platform, including record forms (UI), Import Sets, and Web Services. Data Policies ensure that required fields, read-only fields, and other data integrity rules are maintained consistently. Unlike UI Policies, Data Policies apply universally to data imported or integrated, ensuring platform-wide data governance. (Reference: ServiceNow Documentation - Data Policies and Data Consistency)
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NEW QUESTION # 246
What section on a task record would you use to see the most recent update made to a record?

  • A. Audit Log
  • B. Journal
  • C. Timeline
  • D. Activity

Answer: D


NEW QUESTION # 247
What is the definition of a group?

  • A. A collection of users
  • B. A collection of subject matter experts
  • C. A department
  • D. A team of users
  • E. An escalation pod

Answer: D


NEW QUESTION # 248
Which type of ServiceNow script runs on the web browser?

  • A. Local script
  • B. Client script
  • C. Server script
  • D. Database script

Answer: B


NEW QUESTION # 249
One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers

  • A. Publish
  • B. Edit
  • C. New
  • D. Manage
  • E. Ada

Answer: B,C,E


NEW QUESTION # 250
What are the steps to retrieve an Update Set?

  • A. Verify Update Set is Complete, Test Connection, Commit
  • B. Verify Update Set is Complete, Retrieve, Preview, Commit
  • C. Verify Update Set is Complete, Test Connection, Apply
  • D. Verify Update Set is Complete, Retrieve, Preview, Apply

Answer: A


NEW QUESTION # 251
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

  • A. Select Normal role
  • B. End Impersonation
  • C. Log out and back in
  • D. Use System Administration > Normal Security module
  • E. Select Global Update Set

Answer: C


NEW QUESTION # 252
Which configuration allows you to use a script to coalesce data in Import Sets?

  • A. No coalesce
  • B. Multiple-field coalesce
  • C. Single-field coalesce
  • D. Conditional coalesce

Answer: D


NEW QUESTION # 253
What is the name of the string that display filter criteria?

  • A. Topic
  • B. Choice
  • C. Menu
  • D. Breadcrump

Answer: D


NEW QUESTION # 254
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding

  • A. System Properties > Branding
  • B. System Ul > Ul Pages > Branding
  • C. System Properties > Basic Configuration UI16
  • D. Service Portal > Portals > Branding

Answer: D


NEW QUESTION # 255
What are the three key tables in an enterprise CMDB? (Choose three.)

  • A. cmdb_bak
  • B. sn_cmdb_ci
  • C. cmdb_ci
  • D. sn_cmdb_bak
  • E. sn_cmdb
  • F. cmdb_rel_ci
  • G. cmdb

Answer: C,F,G


NEW QUESTION # 256
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