Pass Your Exam With 100% Verified 1Z0-1064-20 Exam Questions
1Z0-1064-20 Dumps PDF - 1Z0-1064-20 Real Exam Questions Answers
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
| Topic 10 |
|
| Topic 11 |
|
| Topic 12 |
|
| Topic 13 |
|
| Topic 14 |
|
| Topic 15 |
|
NEW QUESTION 45
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the "delete activities" role from all the users who have this role.
- B. Remove the users of the roles who have the "delete activities" access.
- C. Remove the "delete activities" button from all pages used by the users who have this access.
- D. Remove the "delete activities" privilege from all the roles for users who have this access.
Answer: B
NEW QUESTION 46
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. The configured frequency to retrieve emails is too long.
- B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- D. Incoming messages have a custom filter.
Answer: D
NEW QUESTION 47
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specific SR category
- C. for a specific SR status
- D. for a specific period of time
- E. globally, to all service requests that do not have any other coverage
Answer: B,D,E
NEW QUESTION 48
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Unlock and publish the new selected profile value.
- B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- C. Modify the Profile Value and save.
- D. Lock the Profile Option for editing.
- E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- F. Select View > Detach.
Answer: A,B,C
NEW QUESTION 49
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default chat channel preferences
- B. Knowledge management language locales
- C. Default timezone
- D. Default communication preferences
- E. Default notification preferences
- F. Knowledge management article links
- G. Service request links
- H. Product and category filtering
Answer: B,F,G,H
NEW QUESTION 50
Which three types of data are included in the interaction associated with a normal call flow?
- A. Service Request create date
- B. Channel
- C. Agent name
- D. Start time of the call
- E. Contact name
Answer: A,C,E
NEW QUESTION 51
Which four statements are correct about hotkeys for Action Commands?
- A. They allow a user to copy a service request.
- B. They have default values.
- C. They allow a user to escalate a service request.
- D. They allow a user to forward a service request.
- E. They can all be modified.
- F. They can be assigned to a custom action script.
Answer: B,C,D,E
NEW QUESTION 52
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add the Product object to your DCS application.
- B. Configure products groups and product items in Engagement Cloud.
- C. Add product ID(s) to the database component.
- D. Add images as the product image will not be pulled from Engagement Cloud.
Answer: A,B,C
NEW QUESTION 53
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
Answer: C
NEW QUESTION 54
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- B. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
Answer: B
NEW QUESTION 55
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You entered a toolbar height that is not more than 70 pixels.
- B. The only toolbar enabled is the default one, and you must configure at least two.
- C. The signed-in user does not have the appropriate access privileges to a toolbar.
- D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- E. You have not enabled the Computer Telephony Integration (CTI) service.
Answer: D,E
NEW QUESTION 56
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
- B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
Answer: B
NEW QUESTION 57
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
- A. Grant the agent Administrator permissions to add new search filters.
- B. Create a new search through the application composer.
- C. Create several personalized searches and create them to each other.
- D. Add fields from the advanced search functionality.
Answer: B
NEW QUESTION 58
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Pages
- B. Themes
- C. Object workflows
- D. Templates
- E. Business objects
- F. Object triggers
- G. Languages
- H. UI components
Answer: A,B,C,D,E,F
NEW QUESTION 59
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Chat with an Agent about a Service Request.
- B. Create a Service Request.
- C. Add a message to a Service Request.
- D. View and edit attachments to a Service Request.
- E. Delete a Service Request.
Answer: A,B,D,E
NEW QUESTION 60
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You have to edit the e-mail template and add HTML code to customize the standard text section.
- D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Answer: A
NEW QUESTION 61
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure an object workflow action to send the email when the milestone status changes to warning.
- B. Configure the email template to be used for notification.
- C. Create standard text to be posted to the message thread.
- D. Add an extension column to the milestone object to hold the warning threshold value.
- E. Configure an analytics report showing milestones in warning status.
- F. Specify the warning threshold for the milestone in the standard coverages.
Answer: B,E,F
NEW QUESTION 62
......
1Z0-1064-20 Dumps 100 Pass Guarantee With Latest Demo: https://www.passtorrent.com/1Z0-1064-20-latest-torrent.html