[Nov-2021] Education-Cloud-Consultant Pre-Exam Practice Tests | Exam Questions and Answers for Salesforce Consultant Study Guide
Salesforce Certified Education Cloud Consultant Exam (WI21) Certification Sample Questions
Salesforce Education-Cloud-Consultant Exam Syllabus Topics:
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NEW QUESTION 14
The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans.
Which two options are required to use Advisor Link?
Choose 2 answers.
- A. Customer Community Plus
- B. Education Data Architecture
- C. Lightning Scheduler
- D. Person Accounts
Answer: A,B
NEW QUESTION 15
The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.
What should the consultant recommend?
- A. Power of Us Hub
- B. Trailblazer Community
- C. Trailhead
- D. Salesforce Einstein
Answer: C
NEW QUESTION 16
A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements?
Choose 2 answers.
- A. Program Enrollment
- B. Attendance Event
- C. Behavior Involvement
- D. Term Grade
Answer: A,B
NEW QUESTION 17
Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.
Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?
- A. Company name
- B. Student number
- C. Company phone
- D. Email address
Answer: B
NEW QUESTION 18
A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality.
What should the consultant recommend to meet this requirement?
- A. Campaign influence
- B. Campaign member
- C. Parent campaigns
- D. Campaign hierarchy
Answer: B
NEW QUESTION 19
A college is interested in best practice and tips on Salesforce date foverance.
Which resource should the consultant recommend?
- A. Trailblazer Community
- B. AppExchange
- C. Partner Community
- D. IdeaExchange
Answer: B
NEW QUESTION 20
A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
What should the consultant do first lo assess the situation?
- A. Create a new Salesforce org using EDA as the foundation.
- B. Submit a Salesforce Support case to merge orgs.
- C. Document solution requirements from the groups involved.
- D. Install EDA into one of the production environments.
Answer: B,D
NEW QUESTION 21
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?
- A. Single sign-on
- B. Connected apps
- C. Social sign-on
- D. Multi-factor authentication
Answer: D
NEW QUESTION 22
A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................
What should a consultant create to meet the requirement?
- A. Chatter group
- B. Success Team
- C. Public Group
- D. Queue
Answer: A
NEW QUESTION 23
A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes.
Which EDA object indicates a class is available for a given term?
- A. Course Offering
- B. Time Block
- C. Attendance Event
- D. Course Connection
Answer: A
NEW QUESTION 24
A university providers corporate training options to local businesses. The university wants to offer a seamless experience to students and allow them to select and purchase available courses.
Which solution should the consultant recommend to meet the requirement?
- A. Salesforce File
- B. Salesforce CPQ
- C. Financial Service Cloud
- D. A third-party app
Answer: B
NEW QUESTION 25
A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?
- A. Salesforce Shield
- B. Event Monitoring
- C. Formula Fields
- D. Salesforce Data Mask
Answer: D
NEW QUESTION 26
An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?
- A. Success Teams
- B. Advising Pools
- C. Email to Case
- D. Early Alerts
Answer: D
NEW QUESTION 27
A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.
What should the consultant recommend?
- A. Implement Pardot Lead Scoring to find well qualified students.
- B. Leverage Advisor Link to advise them on the application yield.
- C. Use Education Cloud to replicate the current systems and processes.
- D. Implement Marketing Cloud to manage recruitment campaigns.
Answer: C
NEW QUESTION 28
A consultant is working on an Advisor Link implementation for the undergraduate Advising departments.
Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?
- A. Calendar syncing
- B. Appointment scheduling
- C. Success Plans
- D. Degree visualization
Answer: C
NEW QUESTION 29
A partner wants to self-certify that its app complies with Education Data Architecture (EDA) .............. The partner needs to ............ its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and ........................... EDA objects.
What are two key objects used with EDA?
Choose 2 answers.
- A. Opportunity
- B. Attribute
- C. Account
- D. Affiliation
Answer: A,D
NEW QUESTION 30
A university needs an email marketing tool that all program staff can use for mass communications. Program staff need to send emails that list missing application items to students. The items are stored on a custom object in Salesforce. It is important that program staff only have access to their own department's marketing materials, leads, prospects, and templates.
Which solution should the consultant recommend?
- A. Marketing Cloud
- B. Salesforce Mass Email
- C. Digital Engagement Messaging
- D. Custom automation with an email alert
Answer: A
NEW QUESTION 31
The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.
Which solution should the consultant recommend?
- A. Gift Entry Manager
- B. Event Monitoring
- C. Elevate and Giving Pages
- D. App on the AppExchange
Answer: D
NEW QUESTION 32
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?
- A. Choose a middleware tool to integrate EDA.
- B. Build applicable API customizations.
- C. Export all existing Salesforce data.
- D. Map Salesforce custom objects to EDA objects.
Answer: D
NEW QUESTION 33
A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor.
Which two Customer Community licenses can be used which Advisor Link?
- A. Customer Community login
- B. Customer Community Plus Login
- C. Customer Community Plus
- D. Customer Community
Answer: B
NEW QUESTION 34
The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook.
Which solution should the office consider?
- A. Interaction Studio
- B. email Studio
- C. Social Studio
- D. Audience Studio
Answer: C
NEW QUESTION 35
The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?
- A. Administrative Account
- B. Person Account
- C. Standard Account
- D. Household Account
Answer: D
NEW QUESTION 36
The Recruitment and Admissions office has an existing Salesforce environment they wants to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient, ..........., and will meet the need of new existing user.
Which should the consultant recommend to meet the requirements?
- A. Build a Center of Excellence.
- B. Encourage users to post ideas on Chatter.
- C. Grant System Admin access for each department leader.
- D. Create a Trailmix for new users.
Answer: D
NEW QUESTION 37
A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?
- A. Appointment Scheduling
- B. Success Teams
- C. Queue Management
- D. Assignment Rules
Answer: C
NEW QUESTION 38
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
- A. Service Cloud
- B. Einstein Next Best Action
- C. Salesforce Identity
- D. Digital Engagement
Answer: A
NEW QUESTION 39
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