Free GCP-GCX Sample Questions and 100% Cover Real Exam Questions (Updated 137 Questions)
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NEW QUESTION # 66
Where can you add preconfigured settings to the phones?
- A. Admin > Telephone > Phone Management > Phones
- B. Admin > Telephone > Phone Management > Base Settings
- C. Admin > Telephone > Phone Management > Calls
Answer: B
Explanation:
Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in Genesys Cloud CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in Genesys Cloud CX. Base settings can include various options, such as:
Phone model
Firmware version
Line keys
Soft keys
Feature keys
You can add base settings to the phones by creating and assigning base settings profiles in Genesys Cloud CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. Reference: https://help.mypurecloud.com/articles/base-settings-overview/ https://help.mypurecloud.com/articles/create-a-base-settings-profile/
NEW QUESTION # 67
If you have not configured an email address to report issues to, Genesys Cloud CX:
- A. Automatically creates an email address and routes all such emails to this address.
- B. Does not route the emails to any email address.
- C. Collects such emails and stores it until an email address to report issues is configured.
- D. Sends the emails to anyone who has the admin role assigned in your organization.
Answer: D
Explanation:
If you have not configured an email address to report issues to, Genesys Cloud CX does not route the emails to any email address. You can configure an email address for users to report issues or provide feedback about Genesys Cloud CX from within the application. The email address can be an internal or external address that you manage or monitor. Reference: https://help.mypurecloud.com/articles/configure-an-email-address-to-report-issues/ https://help.mypurecloud.com/articles/report-an-issue-or-provide-feedback/
NEW QUESTION # 68
Which of the following statements about WebRTC phones is incorrect?
- A. Genesys Cloud CX WebRTC phone runs in the browser.
- B. It is assigned to a specific user and only that user has permission to use the phone.
- C. A WebRTC phone can be used even when disconnected from the Cloud.
- D. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
Answer: C
Explanation:
Reference:
The statement that a WebRTC phone can be used even when disconnected from the cloud is incorrect. A WebRTC phone is a browser-based phone that runs in a supported web browser and connects to Genesys Cloud CX cloud services via WebRTC protocol. A WebRTC phone does not require any additional hardware or software apart from a supported browser and a headset or microphone/speaker device. However, a WebRTC phone cannot be used when disconnected from the cloud because it relies on an internet connection to communicate with Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/about-webrtc-phones/ https://help.mypurecloud.com/articles/webrtc-phone-limitations/
NEW QUESTION # 69
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
- A. Add a priority of "High" to the document.
- B. Number the document such that it appears on the top of the list.
- C. Ensure that the document name is easy to search for.
- D. Add meaningful tags to the document.
Answer: D
Explanation:
Explanation
Adding meaningful tags to the document is what you must do to ensure that users can find the document when needed after you have added a new document to Genesys Cloud CX Collaborate Workspace. Tags are keywords or phrases that describe the content or purpose of a document in Workspace. Tags help users to find documents faster and easier by using filters or search queries based on tags. You can add tags to a document when you create or edit it in Workspace. References:
https://help.mypurecloud.com/articles/add-tags-to-a-document/
https://help.mypurecloud.com/articles/search-for-a-document/
NEW QUESTION # 70
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 71
Which of the following statements defines a critical question in an Evaluation Form?
- A. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
- B. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
- C. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
- D. Critical questions are questions that the agent must answer.
Answer: C
Explanation:
Reference:
Critical questions are questions that have a significant impact on the quality of an interaction. If answered "No", critical questions will result in an evaluation score of zero for the interaction, regardless of how other questions are answered. Critical questions are used to identify interactions that fail to meet minimum quality standards. Reference: https://help.mypurecloud.com/articles/create-an-evaluation-form/ https://help.mypurecloud.com/articles/evaluate-interactions/
NEW QUESTION # 72
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
- A. UDP
- B. SIP
- C. TLS
- D. The default protocol
- E. TCP
Answer: A,C,E
NEW QUESTION # 73
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
- A. The education information can be verified against the human resources database.
- B. When employees have free time, they can review biographies of their peers.
- C. The profile information can be used to keep Linkedin details updated.
- D. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
Answer: D
NEW QUESTION # 74
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A. Tell John to be patient and wait for the email to arrive.
- B. Submit a ticket to Genesys Cloud CX support.
- C. Resend the invite.
- D. Add John to Genesys Cloud CX again so that a new invitation will be generated.
Answer: C
Explanation:
Explanation
The best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX is to resend the invite. When you add a new user to Genesys Cloud CX, an invitation email is sent to the user's email address with a link to activate their account and set their password. If the user does not receive the invitation email, you can resend it from the Users page in Genesys Cloud CX Admin. References:
https://help.mypurecloud.com/articles/add-a-user/
https://help.mypurecloud.com/articles/resend-an-invitation-email/
NEW QUESTION # 75
Which of the following statements about WebRTC phones is incorrect?
- A. Genesys Cloud CX WebRTC phone runs in the browser.
- B. It is assigned to a specific user and only that user has permission to use the phone.
- C. A WebRTC phone can be used even when disconnected from the Cloud.
- D. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
Answer: C
NEW QUESTION # 76
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 77
Select the categories of Prompts in Architect. (Choose two.)
- A. Menu
- B. User
- C. System
- D. Data
Answer: B,C
Explanation:
User and System are two categories of prompts in Architect. Prompts are containers that hold audio messages and text-to-speech pairings on a per language basis. User prompts are company-specific prompts created by Architect users. System prompts are Architect-provided, generic prompts to indicate numbers, dates, days of the week, months, and so on. Reference: https://help.mypurecloud.com/articles/call-prompts/ https://help.mypurecloud.com/articles/user-prompts/
NEW QUESTION # 78
What is the distinguishing feature between queues and groups?
- A. Queues can be used in Architect flows, while groups cannot.
- B. Queues can have agents as members, while groups cannot.
- C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
- D. Both queues and groups have the same ACD capabilities.
Answer: C
NEW QUESTION # 79
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
Explanation
The maximum number of rings that can be defined for Bullseye routing is 6. Bullseye routing is a type of AND Evaluation Method that evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. Each ring can have one or more required skills and a minimum proficiency level for each skill. The first ring has the strictest skill requirements and the last ring has the loosest skill requirements. References: https://help.mypurecloud.com/articles/bullseye-routing/
NEW QUESTION # 80
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A. False
- B. True
Answer: A
Explanation:
You cannot allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization is a false statement. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization by using feedback email groups in Genesys Cloud CX Collaborate Content Management. Feedback email groups are groups of email addresses that receive feedback messages from users who view content items in Content Management. Content items are files or links that contain information or resources related to various topics or categories in Content Management. You can create feedback email groups and assign them to content items or categories based on your needs. Reference: https://help.mypurecloud.com/articles/content-management-overview/ https://help.mypurecloud.com/articles/create-a-feedback-email-group/ https://help.mypurecloud.com/articles/assign-a-feedback-email-group-to-a-content-item-or-category/
NEW QUESTION # 81
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A. False
- B. True
Answer: B
NEW QUESTION # 82
Which architectural approach is used to develop a single application as a suite of small services?
- A. Microservices Architecture
- B. Monolithic Architecture
- C. Genesys Cloud CX Salesforce Architecture
- D. Single Core Architecture
Answer: A
Explanation:
Explanation
Microservices Architecture is an architectural approach that is used to develop a single application as a suite of small services. Microservices Architecture is a design pattern that breaks down an application into independent components or modules that communicate with each other through well-defined interfaces or APIs.
Microservices Architecture enables faster development, deployment, scaling, testing, and maintenance of applications by allowing each service to run in its own process and be managed by a small team. References:
https://www.genesys.com/glossary/microservices-architecture https://www.genesys.com/en-gb/platform/cloud
NEW QUESTION # 83
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