[Dec-2021] Field-Service-Lightning-Consultant Pre-Exam Practice Tests | Exam Questions and Answers for Field Service Lightning program Study Guide
Salesforce Certified Field Service Lightning Consultant Certification Sample Questions
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Field-Service-Lightning-Consultant Exam Reference
NEW QUESTION 122
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
- B. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
Answer: B
Explanation:
to assign the work
NEW QUESTION 123
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?
- A. Set the number of services to drip feed on the service territories
- B. Set the service appointment to dispatch in the field service settings
- C. Enable sharing or dispatch service appointments
- D. Enable drip feed dispatching in field service settings
Answer: A,D
NEW QUESTION 124
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
- B. Select a Service Appointment from the list and press the "Schedule" action.
- C. Select multiple Service Appointments from the list and bulk schedule them.
- D. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- E. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
Answer: A,B,C
NEW QUESTION 125
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Set up Service Locations, Set up Location Skills, Define Work Types
- B. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- C. Define Work Types, Define Work Order Status, Set up Resource Skills
- D. Define Skills, Set up Skill Requirements, and Set up Resources Skills
Answer: D
NEW QUESTION 126
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- A. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- B. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
- C. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
Answer: A,D
NEW QUESTION 127
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
- A. Proactively adjust to address demand fluctuations.
- B. More consistently meet customer response times.
- C. More accurately assign Work Orders based on skills.
- D. Proactively adjust Service Contracts.
Answer: A,C
NEW QUESTION 128
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Publish training documentation in a closed chatter group.
- B. Increase training to Sales Representatives.
- C. Publish pre-release documentation on the Customer Community.
- D. Increase training to Field Service Technicians
Answer: C,D
NEW QUESTION 129
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
- A. Create a Workflow to close the Milestone when the Wrap Up is complete.
- B. Create custom fields to capture that the Wrap UP Activities have been completed.
- C. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- D. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- E. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Answer: A,B,D
NEW QUESTION 130
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Type Line Items for Install, Break-fix, and Inspections.
- B. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
- C. Work Order custom fields to define Install, Break-fix, and Inspections.
- D. Work Order Record Types for Break-fix, Install, and Inspection.
Answer: B
NEW QUESTION 131
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers
- A. The time slots for appointment booking
- B. The due date of the service appointment
- C. When service resources are available for work
- D. The maintenance plan for account
Answer: A,B
NEW QUESTION 132
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Drag and drop the Service Appointments to other available Resources and run Optimization.
- B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Answer: A
NEW QUESTION 133
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: B
NEW QUESTION 134
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- B. Manually create a competitor's Asset Record on the Field Service mobile app.
- C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
- D. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
Answer: D
NEW QUESTION 135
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
- B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Answer: D
NEW QUESTION 136
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Review existing contracts for obsolete provisions and requirements.
- B. Establish a Preventative Maintenance program for their install base.
- C. Launch a feedback survey to their install base and follow up on results.
- D. Integrate IoT data from their install base to detect asset issues.
Answer: B
NEW QUESTION 137
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Schedules Jobs from the Field Service Admin app.
- B. Enable Notifications in Field Service Settings.
- C. Utilize Triggers to send emails to relevant users.
- D. Enable Push Notifications in the Service Console app.
Answer: B
NEW QUESTION 138
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work type skill routing skill requirements operating house and data categories
- B. work types and skill requirements
- C. case process work types and record types
- D. skill requirement work type and case process
Answer: B
NEW QUESTION 139
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation horizon of 14 days.
- B. Define a generation horizon of 20,160 minutes.
- C. Define a generation timeframe of 14 days.
- D. Configure Auto-generate Work Orders to True.
Answer: A
NEW QUESTION 140
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- B. work order.
- C. Add each asset to a separate work order line item. Create a service appointment for each line items.
- D. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- E. Add each asset to a separate work order. Create a service appointment for each
Answer: C,E
NEW QUESTION 141
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers
- A. Google Traffic Data
- B. Resource's Travel Speed
- C. Service Appointment Dependencies
- D. Resource's Home Base
- E. Service Appointments
Answer: A,D,E
NEW QUESTION 142
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Create a new service appointment and assign to crew
- B. Create a new work order and assign a crew
- C. Assign the existing work order to crew
- D. Assign the existing service appointment to the crew
Answer: D
NEW QUESTION 143
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resource
- B. Match Fields
- C. Match Boolean
- D. Required Resource
Answer: C
NEW QUESTION 144
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add the Status Transitions to the Technicians' Profile.
- B. Add new Status to the Service Appointment.
- C. Add new Status to the Work Order
- D. Add the allowed Status Transitions in Field Service Settings.
Answer: A,B
NEW QUESTION 145
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The price of the Field Service Lightning Consultant exam is $200 USD.
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