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NEW QUESTION # 14
The following is an excerpt from a job advert tor a Business Analyst
"We are seeking an experienced Business Analyst to assist us in the development of formal written proposals. detailing the cost and benefit of proposed business initiatives. The successful candidate should be able to use a variety of methods to explore and define complex situations Experience of producing plueprints In terms of processes, management structures, culture and people would be highly advantageous-Based on the extract, what are the competencies required for this role?
- A. Business case development. Business modeling, Requirements engineering
- B. Subject matter expertise. Investigation techniques, Business architecture.
- C. Business case development. Investigation techniques. Business architecture
- D. Domain knowledge. Business modeling. Gap analysis.
Answer: B
NEW QUESTION # 15
An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) -customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.
In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.
Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?
- A. Agree performance objective.
- B. Define customer satisfaction.
- C. Deliver customer service.
- D. Monitor customer satisfaction.
Answer: D
Explanation:
Explanation
The activity that will establish whether the KPI and its associated performance objective is being achieved is
"Monitor customer satisfaction". This activity involves monitoring the customer satisfaction survey results in order to track the performance of the KPI and ensure that the performance objective is being met.
NEW QUESTION # 16
ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution.
A project as been commissioned to replace the labour-intensive process and introduce a fully-automated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution.
Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant.
Using a holist approach, which element of the POPIT model need further investigation in order to address the team's concerns?
- A. Information and technology
- B. People and process
- C. People and organisation
- D. Process and technology
Answer: A
NEW QUESTION # 17
The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.
One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.
The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?
- A. Some interest, high power
- B. High interest, some power.
- C. High interest, low power
- D. Low interest, some power
Answer: C
Explanation:
Explanation
On a power/interest grid, end users are classified as having high interest (due to their vocal opposition to the new tool) but low power (as they have no authority to make decisions about the tool). This is in contrast to the senior managers, who have some power (as they have the authority to make decisions) but low interest (as they are not directly affected by the tool).
NEW QUESTION # 18
A local council wishes to improve its housing allocation process. The following notes were made by the head of housing about the current process.
Housing application decision are made using a set of criteria based on a range of factors, including the length of time application has been on the waiting list and the number of dependents they have. The criteria by the council housing committee, who meet on a regular basis and seek to ensure that the criteria continue to enable effective housing allocation.
Occasionally, legislation ensuring protection for the most vulnerable people in our society can affect the criteria, as can changes issued by central government concerning practical issues, such as building regulations?
Which of the following types(s) of business rule has been described in this extract?
- A. Internal policies and internal procedures.
- B. External constrains and internal policies.
- C. Internal procedures.
- D. External constraints and external procedures.
Answer: B
Explanation:
Explanation
The extract describes a set of criteria used for making housing allocation decisions, which is an example of an internal policy. Additionally, it mentions that legislation and changes from central government can affect the criteria, which are examples of external constraints.
NEW QUESTION # 19
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. External requirement.
- B. External constraint.
- C. Internal policy.
- D. Internal processed
Answer: B
Explanation:
Explanation
This business rule is an external constraint, meaning it is an externally imposed requirement that the company must adhere to in order to remain compliant with the law. This type of business rule is outside of the company's control and must be taken into account when designing processes and systems.
NEW QUESTION # 20
A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective regarding the expansion. The managing director's worldview is as follows:
''The purpose of our business is to develop and sell software for mobile phones. The expansion will enable us to increase the amount of software we procedure, so we can keep pace with the growing demand of the market for software that is easy to use.'' Which of the following is a 'transformation' for this worldview?
- A. Increase the amount of software we produce.
- B. Ensure that software is easy to use
- C. Keep pace with the growing demands of the market.
- D. Develop and sell software for mobile phones.
Answer: A
Explanation:
Explanation
The Transformation element of CATWOE is the 'thing' that changes something, such as a process, activity, or system. In this case, the Transformation element is the action of increasing the amount of software that is produced in order to keep up with the growing demands of the market. This is the 'thing' that will be changed in order to achieve the Managing Director's worldview.
NEW QUESTION # 21
George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are nostalgic for these older recording media. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age group are particularly enthusiastic about vinyl records. She believes that marketing is one of their internal strengths and should remain in house Which specific areas of CATWOE are they considering?
- A. Actor and Transformation
- B. Transformation and Environment
- C. Customer and Actor
- D. Customer and Owner.
Answer: C
Explanation:
Explanation
CATWOE is an acronym for the six elements that make up a system: Customers, Actors, Transformation, Weltanschauung (or Worldview), Owners, and Environment. In this case, George and Laura are considering the Customer and Actor elements, as they are discussing who the company should target (the Customer element) and who should be responsible for the marketing activity (the Actor element).
NEW QUESTION # 22
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. a. c and e.
- B. a, b and e.
- C. b. c and d.
- D. c. d and e
Answer: A
NEW QUESTION # 23
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. External requirement.
- B. Internal processed
- C. Internal policy.
- D. External constraint.
Answer: B
NEW QUESTION # 24
Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?
- A. People and Processes.
- B. Processes and Information & Technology.
- C. Information A Technology. Organisation
- D. People and Organisation.
Answer: A
Explanation:
Explanation
The POPIT framework (People, Organisation, Processes, Information and Technology) is a model used to analyse and evaluate a business process. It takes into account the various elements that make up a business process and how they interact with each other. In this case, Alana has identified several issues in the process redesign project, which all fall under the People and Processes elements of the POPIT framework.
The People element looks at the roles and responsibilities of the people involved in the process, and how the proposed changes will affect their roles and tasks. The Processes element looks at the proposed changes to the business structure and how it will affect the relationships with suppliers and how data will be shared. The Organisation element looks at how the proposed changes will affect the organisation's key performance indicators, and how the legal accessibility issues will be addressed.
NEW QUESTION # 25
The following is an excerpt from a job advert tor a Business Analyst
"We are seeking an experienced Business Analyst to assist us in the development of formal written proposals.
detailing the cost and benefit of proposed business initiatives. The successful candidate should be able to use a variety of methods to explore and define complex situations Experience of producingblueprintsIn terms of processes, management structures, culture and people would be highly advantageous-Based on the extract, what are the competencies required for this role?
- A. Subject matter expertise. Investigation techniques, Business architecture.
- B. Business case development. Business modeling, Requirements engineering
- C. Business case development. Investigation techniques. Business architecture
- D. Domain knowledge. Business modeling. Gap analysis.
Answer: B
NEW QUESTION # 26
The following statements have been made about the consensus Business Activity Model a) Describes how a business process should operate.
b) Describes what a business system should be able to do.
c) A conceptual model.
d) Usually produced before requirements are defined.
e) Includes all stakeholders' perspectives
Which of the statements are TRUE?
- A. a., d and e.
- B. b, c and e.
- C. a, b and c.
- D. b, c and d
Answer: D
Explanation:
Explanation
The consensus Business Activity Model (BAM) is a conceptual model that describes what a business system should be able to do, and it is usually produced before requirements are defined. It does not describe how a business process should operate, nor does it include all stakeholders' perspectives.
NEW QUESTION # 27
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
- A. To determine which activities in the desired situation are not financially feasible
- B. To establish which stakeholder views will not be reflected in the desired situation
- C. To assess how tar the organisation's current activities support the desired situation
- D. To identify how the organisation should structure itself to support the desired situation
Answer: D
Explanation:
Explanation
A BAM is a graphical representation of the current and future processes within an organisation, and it can be used to identify gaps between the current state and the desired future state. By using a BAM, a Business Analyst can identify which processes need to be changed, eliminated, or added in order to bridge the gap between the current and desired states. This allows the organisation to structure itself in such a way that it can achieve the desired situation.
NEW QUESTION # 28
The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.
One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.
The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?
- A. High interest, low power
- B. Some interest, high power
- C. Low interest, some power
- D. High interest, some power.
Answer: C
NEW QUESTION # 29
BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company's paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials.
Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary.
Which investigation technique would be MOST effective in establishing the need for item of paperwork?
- A. Workshop
- B. Questionnaire
- C. Interviews
- D. Document Analysis
Answer: B
NEW QUESTION # 30
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The BAP18 certification program is recognized globally and is highly respected by employers in the field of business analysis. BCS Practitioner Certificate in Business Analysis Practice 2018 Exam certification demonstrates that the candidate has a deep understanding of the principles and techniques of business analysis and can apply them in real-world situations. BCS Practitioner Certificate in Business Analysis Practice 2018 Exam certification is also a valuable asset for professionals who want to enhance their career prospects in the field of business analysis.
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