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NEW QUESTION 157
Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation. Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply.
- A. Completing the project behind the schedule
- B. Performing quality inspections regularly
- C. Documenting the requirements
- D. Archiving sign-off at important milestones
Answer: B,C,D
Explanation:
Section: Volume A
NEW QUESTION 158
A company wants to perform a preliminary stakeholder analysis to assess a new program's support.
What should the program manager develop?
- A. Program communications management plan and the stakeholder charter
- B. Responsible, accountable, consult, and inform (RACI) matrix, stakeholder list, and escalation process
- C. Stakeholder strengths, weaknesses, opportunities and threats (SWOT) analysis
- D. Stakeholder engagement plan, stakeholder register, and stakeholder map
Answer: D
NEW QUESTION 159
A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the program is that after the event takes place, a park will be built for the community's use.
What should the program manager do to ensure community support?
- A. Negotiate the program scope with community representatives
- B. Organize an advocacy group and facilitate community engagement
- C. Review the scope with the program sponsor and community representatives
- D. Ensure community representatives are part of the steering committee
Answer: B
NEW QUESTION 160
You are the program manager for a new software development program. One of the developers has been adding extra fields for information in the software that was not part of the original program scope. While the fields are a good idea, the customer did not ask for the information and some time has been wasted on this work that was not in the program scope. This is an example of which one of the following terms?
- A. Gold plating
- B. Preventive action
- C. Corrective action
- D. Program scope change
Answer: D
Explanation:
Section: Volume C
Explanation/Reference:
NEW QUESTION 161
What document asks the seller to provide your project with a detailed description of a project solution along with a price to complete the project work?
- A. Bid
- B. Quote
- C. RFP
- D. Proposal
Answer: D
NEW QUESTION 162
A program in a matrix organization includes subprojects for specific required technologies. The program manager assembles a team of project managers to lead each of the component projects. Each component project requires unique technical skills and expertise. To ensure that there are no budget overruns, the program manager leverages the existing time reporting process.
What is a critical component of the Program Schedule Management Process?
- A. A list of all the projects that team members are working on
- B. Skill levels of the various project team members, as well as the project managers
- C. Time management training programs for all team members, as well as the project managers
- D. Activity or component start and finish dates, as well as intermediate milestones
Answer: C
NEW QUESTION 163
You are the program manager for your organization. This program will last for two years and has eight projects.
The cost of your program is $4 million and there are some risk concerns that may affect the overall cost of the program. Management is concerned with how long it will take the program to reach the management horizon.
What is management horizon also known as?
- A. Return on investment
- B. Cost-to-benefits ratio
- C. Payback period
- D. Cost performance index
Answer: C
Explanation:
Section: Volume B
NEW QUESTION 164
You are a program manager of a program. You are required to compile performance data of your program.
These data will be sent to relevant stakeholders. You are reviewing the status reports of all projects including the costs, schedule, scope, risks, and other performance data.
In which of the following processes are you working on?
- A. Distribute Information
- B. Plan Communication
- C. Monitor and Control Program Performance
- D. Report Program Performance
Answer: D
Explanation:
Section: Volume C
NEW QUESTION 165
Which of the following directs the improvement efforts to those areas that will have the biggest impact?
- A. User Documentation
- B. Gantt chart
- C. Flowchart
- D. Pareto diagram
Answer: D
NEW QUESTION 166
In your program you must adhere to Six Sigma as part of your organization's enterprise environmental factors. There is terminology, reports, and measurements that you are expected to use as part of your program. Six Sigma is an example of what program management process?
- A. Process improvement
- B. Scope verification
- C. Quality assurance
- D. Quality control
Answer: C
NEW QUESTION 167
The ____ quality assurance technique ensures continuous improvement of all processes.
- A. Ishikawa
- B. Six Sigma
- C. Kaizen
- D. Just-in-time management
Answer: C
Explanation:
Section: Volume C
NEW QUESTION 168
Which of the following risk identification techniques is described in the statement below?
"It is used to gather information where participants don't know each other nor do they have to be present at the same location."
- A. SWOT analysis
- B. Assumptions analysis
- C. Brainstorming
- D. Delphi
Answer: D
Explanation:
Section: Volume D
NEW QUESTION 169
You are the program manager for your organization and are working with your team to create the program scope management plan. This plan defines several things in your program except for which one of the following?
- A. How the program scope will be controlled
- B. How changes may be allowed to enter the program scope
- C. How the program scope will be created for your program
- D. How quality control will be included in the scope
Answer: D
NEW QUESTION 170
Near the end of an ongoing project, the program manager is terminated due to underperformance and a new program manager joins the team. The program's last component project will go live in one week.
What must the new program manager do before program closure?
- A. Review the benefits management plan to ensure that the first component project launched met stakeholder expectations.
- B. Ask the program steering committee to allow program closure to start immediately following the launch of the last component project.
- C. Begin to collect lessons learned from all stakeholders, and prepare mitigation strategies in advance of the last component project's launch.
- D. Work with the program sponsor to identify who is responsible for benefits sustainment, and identify measures from the benefits management plan to measure success.
Answer: D
NEW QUESTION 171
Martha is the program manager for her organization. One of the projects of a program is done but is also considerably over budget. Kay, the project manager, has elected to crash the project in order to recoup schedule delays but this increased the project costs. What should Martha instruct Kay to do with the information regarding the schedule delays and cost overruns?
- A. Create an entry in the lessons learned documentation and explain her reasoning behind the corrective actions.
- B. Create a variance report.
- C. File the information as part of the project final report.
- D. Create an exceptions report.
Answer: A
NEW QUESTION 172
Complete the following phrase about quality management:
Quality is ____ into a program, not ____ into a program.
- A. Planned, inspected
- B. Planned, controlled
- C. Executed, controlled
- D. Built, inspected
Answer: A
NEW QUESTION 173
What does CPI value less than 1.0 indicates?
- A. Scheduled performance is great
- B. Cost overrun for work completed
- C. Cost underrun of performance to date
- D. Cost for completed work is as per estimate
Answer: B
Explanation:
Section: Volume C
NEW QUESTION 174
Wanda is the program manager for her organization. Her program team consists of resources from across the organization - many of whom have not worked together before. Wanda thinks that she'll need to complete some team development but would like to focus the development on the materials and activities that the program team will need to complete in the program. What plan should Wanda reference and update to complete her team development process?
- A. Staffing management plan
- B. Communications management plan
- C. Training plan
- D. Requirements management plan
Answer: C
NEW QUESTION 175
You are a program manager for your organization. You have proposed a program to the management that will last four years and will cost $35 million to create. Management has asked to see the program charter and the proposed costs and benefits of the program. Management agrees to your program charter and proposed to fund the program in increment at the completion of each milestone. What type of funding does management proposed for this program?
- A. Milestone approval
- B. Phase gate estimating
- C. Step funding
- D. Tentative
Answer: C
NEW QUESTION 176
You are the program manager for your company and evaluating the sellers to determine the seller to buy from. In your analysis you've created a histogram to display the pros and cons for each seller. You've created five categories of interest and assigned values to each category for each vendor. Your five categories are:
Cost
Schedule
Experience
Certification
Warranty
Each category has a different point value and the vendor that receives the maximum points in total will win the contract. What type of seller evaluation are you performing?
- A. Monte Carlo simulation
- B. Benchmarking
- C. Expert judgment
- D. Weighted scoring model
Answer: D
NEW QUESTION 177
You are program manager for the HYH Program. Your program governance is requiring you to use earned value management to predict how closely your program is tracking to the cost and schedule baselines and to predict overall program performance. Which earned value management formula can you use to predict how much more will need to be invested in the program based on current program performance?
- A. EAC-AC
- B. BAC/CPI
- C. EV/PV
- D. EV/AC
Answer: A
NEW QUESTION 178
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