100% Free C-C4H510-04 Exam Dumps to Pass Exam Easily from PassTorrent [Q21-Q43]

100% Free C-C4H510-04 Exam Dumps to Pass Exam Easily from PassTorrent

Free C-C4H510-04 Exam Questions C-C4H510-04 Actual Free Exam Questions

SAP C-C4H510-04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

SAP C-C4H510-04 Exam Syllabus Topics:

Topic	Details
Topic 1	Perform tasks associated with the maintenance of employees Explain Time Recording and Fulfillment in Service Tickets
Topic 2	Communication channels for Service Tickets Explain Registered Products & their usage in Service Tickets
Topic 3	Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration Service Elements and Notificationa
Topic 4	Explain Contracts & Case Management in Service Tickets Explain Warranty Management & its usage in Service Tickets
Topic 5	Set up a notification process and configure conditions and actions for workflows Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
Topic 6	Identify how to use personalization and extensibility, including mashups and custom business objects Explain Maintenance Plan & its usage in Service Tickets

 

NEW QUESTION 21
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

• A. When data needs to be loaded into multiple systems
• B. When there is unstructured legacy data
• C. When data needs to be loaded quickly
• D. When data volume is low

Answer: A,B

 

NEW QUESTION 22
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A. Document an influencer story.
• B. Report a ticket.
• C. Create an incident.
• D. Send an e-mail to SAP Cloud Support.

Answer: B

 

NEW QUESTION 23
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. External pricing
• B. Contracts
• C. Tickets
• D. Activities

Answer: D

 

NEW QUESTION 24
Which objects can be used within ticket creation to automatically determine the registered product?

• A. Installed Base
• B. Warranty
• C. Product
• D. Installation Point

Answer: C

 

NEW QUESTION 25
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.

• A. Working calendar
• B. Operating hours
• C. Maintenance plan
• D. Service contract

Answer: A,B

 

NEW QUESTION 26
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A. ABAP mashups
• B. HTML mashups
• C. URL mashups
• D. Internal mashups

Answer: B,C

 

NEW QUESTION 27
What does the system automatically generate when you create a new employee in SAP Service Cloud?

• A. Business user
• B. Workflow rule
• C. Service agent
• D. Organizational unit

Answer: A

 

NEW QUESTION 28
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A. You can change the status of multiple sub-tickets from the main ticket.
• B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
• C. Opening the main ticket allows you to see all of the connected sub-tickets.
• D. Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Answer: A,C

 

NEW QUESTION 29
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

• A. You need to update the skills in the service ticket and the installed base.
• B. The installed base is in status "In Preparation" and needs to be activated.
• C. You need to be maintained as the contact for the installed base.
• D. The address of the installed base does not match the account.

Answer: B

 

NEW QUESTION 30
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.

• A. Determining service level assignments
• B. Controlling validity of the service catalog
• C. Controlling responsibility
• D. Determining fine-tuning settings
• E. Reporting

Answer: A,C,E

 

NEW QUESTION 31
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.

• A. Custom reports
• B. Web service message monitoring
• C. Inner join data sources
• D. Standard reports
• E. Interactive dashboards

Answer: A,D,E

 

NEW QUESTION 32
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.

• A. Ticket Priority
• B. Installed Base
• C. Ticket ID
• D. Service Category
• E. Ticket Type

Answer: A,D,E

 

NEW QUESTION 33
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

• A. On specific report creation
• B. Periodic scheduling
• C. Ad-hoc broadcasting
• D. On every save of the report

Answer: B,C

 

NEW QUESTION 34
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A. Determining service level assignments
• B. Controlling responsibility
• C. Controlling validity of the service catalog
• D. Determining fine-tuning settings
• E. Reporting

Answer: A,C,E

 

NEW QUESTION 35
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A. Contract
• B. Ticket
• C. Visit
• D. Maintenance plan

Answer: A,B

 

NEW QUESTION 36
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

• A. Knowledge base integration
• B. Work distribution
• C. Social channel setup
• D. SLA

Answer: A

 

NEW QUESTION 37
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

• A. Employees
• B. Accounts
• C. Tickets or Service Call
• D. Products

Answer: C

 

NEW QUESTION 38
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A. Use e-malis as a response to a ticket.
• B. Add a reference to a service contract.
• C. Add an account team member.
• D. Add a reference to an account.

Answer: A,D

 

NEW QUESTION 39
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

• A. Territory
• B. Installed base
• C. Maintenance plan
• D. Appointment

Answer: B,C

 

NEW QUESTION 40
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

• A. On specific report creation
• B. Periodic scheduling
• C. Ad-hoc broadcasting
• D. On every save of the report

Answer: B,C

 

NEW QUESTION 41
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

• A. No additional authorization concept is required
• B. Offline access is available
• C. Real-time data access
• D. No security issues with mashup outside of corporate network
• E. Existing reports can be reused

Answer: B,C,E

 

NEW QUESTION 42
Which feature in user interface maintenance can be used to control the values of custom fields?

• A. Personalization
• B. Code list restriction
• C. Usage of restriction rules

Answer: B

 

NEW QUESTION 43
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C-C4H510-04 Exam Certification Details:

Exam:	80 questions
Duration:	180 mins
Sample Questions:	SAP C-C4H510-04 Exam Sample Question
Languages:	English

 

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