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Exam Code: 3000-2
Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Updated: Jul 18, 2026
Q & A: 103 Questions and Answers
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1. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)
A) System Monitor
B) Manager TFTP log
C) Call Status
D) Phone Manager
E) System Status
2. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
A) VCM32
B) PRI-UNI Expansion Card
C) IP500 T1/E1 Channels License
D) IP500 VCM Channels License
E) PRI24/PRI30 Expansion Card
3. What is happening when an IP412 control unit system status light is solid red?
A) The IP Office Professional license is not installed or is not valid.
B) The .bin files are not loaded in the control unit.
C) The Local Area Network is not connected.
D) The Voice Compression Module is not installed.
4. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
A) G.729(a) for the SIP trunk and G.729(a) for the IP phones
B) G.711 for the SIP trunk and G.729(a) for the IP phones
C) G.729(a) for the SIP trunk and G.711 for the IP phones
D) G.711 for the SIP trunk and G.711 for the IP phones
5. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
A) IPOCCR Physical Wallboard Service
B) IPOCCR Database component
C) IPOCCR Management Service
D) IPOCCR Real Time Calculation Service
E) IPOCCR Data Analyzer Service
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C,D,E |
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