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Nokia SDM Certification - CARE Sample Questions:

1. Who approves free of charge services included in the Care Contract?

A) Sales Director.
B) Head of CT after consulting Sales Director.
C) Depending on NSN policy regarding discounts the person may vary.
D) Care Program Manager.

2. The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A) fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
B) forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
C) stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.
D) increase the number of Sales Packages in NELLE, especially for sales.

3. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
B) It is an NSN F&C requirement.
C) It is part of the Care Program Manager's duties.
D) It improves customer satisfaction.

4. What is CaPM's PRIMARY responsibility in the tendering process?

A) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
B) To consult the Service Engagement Manager to ensure availability of price options for Care Services.
C) To support the Account Manager to negotiate the Care Contract with the Customer.
D) To help the Account Manager to prepare a Customer Care Contract.

5. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
C) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.

Solutions: