Microsoft MB2-718日本語 : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

MB2-718日本語 real exams

Exam Code: MB2-718J

Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

Updated: Oct 30, 2026

Q & A: 90 Questions and Answers

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Microsoft MB2-718日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 for Customer Service
Exam Number:MB2-718
Related Certifications:Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)
Passing Score:700 (out of 1000)
Available Languages:French, English, Chinese (Simplified), Portuguese (Brazil), German, Japanese, Spanish
Exam Format:Drag and drop, Best answer, Multiple choice, Case study
Exam Price:165 USD (varies by region)
Exam Duration:120 minutes
Certificate Validity Period:Retired (no longer active)
Real Exam Qty:40-60
Recommended Training:Microsoft Learn Dynamics 365 Customer Service learning paths
Exam Registration:Microsoft Credentials Portal
Sample Questions:Free Download MB2-718日本語 bootcamp pdf
Exam Way:Online proctored or in-person at authorized testing centers
Pre Condition:No formal prerequisites required; recommended experience with Microsoft Dynamics 365 Customer Service and CRM concepts
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-718/

Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage cases and service requests- Service level management
  • 1. Track SLA compliance
    • 2. Configure SLAs
      - Case lifecycle management
      • 1. Create and manage cases
        • 2. Route cases using queues
          • 3. Escalate and resolve cases
            Topic 2: Omnichannel and service automation- Service automation tools
            • 1. Configure routing rules
              • 2. Automate workflows for service cases
                Topic 3: Reporting and analytics- Customer service reporting
                • 1. Use dashboards and reports
                  • 2. Monitor service performance metrics
                    Topic 4: Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
                    • 1. Manage security roles and business units
                      • 2. Configure system settings and preferences
                        • 3. Configure service management settings
                          Topic 5: Knowledge management- Knowledge base configuration
                          • 1. Create and publish knowledge articles
                            • 2. Search and use knowledge articles

                              MB2-718日本語 Exam FAQ for Busy Candidates

                              PassTorrent refunds you in full if you take the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.

                              The MB2-718日本語 exam is a Microsoft certification exam covering the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) syllabus shown above. It forms part of these credential paths: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230). Most candidates are working people studying around jobs and families, which is why PassTorrent built its 90 practice questions for fragmented schedules — PDF, Desktop Test Engine, and Online Test Engine formats included.

                              Online proctored or in-person at authorized testing centers Register for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam through these official channels:

                              Once your date is confirmed, your PassTorrent practice questions arrive by email within 1 minute, so the study clock starts immediately.

                              The official Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) outline divides the exam into 5 domains, the largest being Knowledge management, Configure Microsoft Dynamics 365 for Customer Service, and Reporting and analytics. The full list is in the topics section above, and PassTorrent's 90 practice questions address every domain in it.

                              Registration for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam costs 165 USD (varies by region), and the passing score is 700 (out of 1000). Retaking means paying the fee again, so check your level with the PassTorrent engines before you commit to a date.

                              Everything needed to start the minute your order arrives: 90 practice questions for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Also included: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited installations, and remote installation guidance from professional IT staff if you need it.

                              Microsoft recommends these training resources for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam:

                              Reinforce the training with the 90 practice questions from PassTorrent — short, frequent sessions fit working schedules better than marathon weekends.

                              No formal prerequisites required; recommended experience with Microsoft Dynamics 365 Customer Service and CRM concepts Since requirements can change, confirm the current version on the official Microsoft exam page before scheduling.

                              The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam contains 40-60 with a limit of 120 minutes. That is tight pacing — rehearse it in the PassTorrent Desktop Test Engine's timed mode until it feels natural.

                              Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:

                              Question #1

                              • A. Option A
                              • B. Option D
                              • C. Option C
                              • D. Option B
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).

                              Question #2

                              • A. Option A
                              • B. Option D
                              • C. Option C
                              • D. Option B
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Question #3

                              • A. Option A
                              • B. Option D
                              • C. Option C
                              • D. Option B
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).

                              Question #4

                              • A. Option A
                              • B. Option D
                              • C. Option C
                              • D. Option B
                              Reveal Solution  Discussion  0

                              Correct Answer: C,D  🗳️

                              Question #5

                              • A. Option A
                              • B. Option D
                              • C. Option C
                              • D. Option B
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

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