As part of a workflow redesign, a process analyst is applying the AI Fluency Framework Delegation competency.
Which two criteria most directly inform Delegation decisions? (Select two.)

• A. The length of time the workflow has existed in its current form, since well-established processes have been sufficiently validated for AI delegation.
• B. The visual complexity of the workflow diagram, since steps with more connections and dependencies are more likely to require human oversight.
• C. The reversibility of the task and the consequences of an error, which together indicate whether the step is safe to delegate to Claude or should be retained for human decision-making.
• D. The seniority of the team member who currently performs the step, since more senior roles typically involve higher-stakes tasks that warrant human retention.
• E. The need for human creativity, empathy, or judgment in the step, which indicates whether the task is appropriate for AI delegation or requires human capabilities that Claude cannot provide.

A knowledge worker has asked Claude to produce a one-page operating procedure. The team will edit the procedure, reuse it across multiple onboarding cycles, and update it when the underlying process changes.
Which output format is most appropriate?

• A. Generate the procedure as an Artifact, which the team can open, edit, and save as a stable reference for ongoing use.
• B. Generate the procedure as the chat response and save the entire chat transcript to the team's document store as the working document.
• C. Generate the procedure as the chat response and copy the text into the team's document store after each revision.
• D. Generate the procedure as a series of numbered steps in the chat and keep the chat itself as the reference for future edits.

A knowledge worker often switches between Claude and another AI service while working on a long-running project.
Which Claude feature most directly reduces repetitive context-setting between sessions?

• A. Enable Memory and use the import capability to bring relevant context from the other AI service into Claude as a starting point for the project ' s work.
• B. Open every Claude session in Incognito mode, which prevents the conversation from contributing to Memory and therefore eliminates the cross-session continuity the project would benefit from.
• C. Disable Memory entirely and re-paste the same context paragraphs at the start of every Claude session, even though Memory is designed to retain that context across conversations automatically.
• D. Rely on a single static Artifact pasted into each chat as the only continuity mechanism, ignoring the Memory feature that is purpose-built for retaining work-relevant context across sessions.

You are a knowledge worker evaluating which Claude feature matches each proposed use case.
Which two feature-to-use-case matches are appropriate? (Select two.)
Each correct answer presents a complete solution.

• A. Tool use to invoke a calculator for a complex, multi-step pricing calculation.
• B. Tool use to invoke a calculator for rephrasing a product description in simpler language.
• C. Web search invocation to retrieve the established formula for calculating compound interest.
• D. Long-context summarization for a quarterly report distilled from many sources.
• E. Long-context summarization for drafting a reply to a single short customer email.

You are evaluating proposed workflow changes against whether they meaningfully improve the workflow.
Which two proposed changes meaningfully improve a recurring Claude workflow? (Select two.) Each correct answer presents a complete solution.

• A. extracting the standard reference material into a Project to avoid repeating it
• B. reorganizing the workflow document ' s section headings to improve navigation
• C. labeling each workflow step with descriptive names to improve readability for new team members
• D. updating the team ' s shared workspace name to reflect the new workflow process
• E. adding a quality check on outputs before they enter the downstream process