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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A client is dissatisfied with the help desk and demands an immediate resolution for their unresolved ticket. Which of the following should the technician do first?

A) Politely end the call and contact a manager for further instructions.
B) Actively listen to the client's concerns while assuring them that their issue is a priority.
C) Ask the client to submit a new support ticket to open a fresh case.
D) Redirect the client's call to a different department for further assistance.

2. A company wants to provide its employees with devices that align with the company's mission to support open-source projects. Which of the following should a technician recommend?

A) Tablets with iPadOS
B) Notebooks with macOS
C) Smartphones with Android
D) Desktops with Microsoft Windows

3. A company wants to enforce the following:
- Administrators can add URLs to the Trusted URL list.
- Passwords will not be stored through the browser.
- When the browser is closed, all history will be saved.
- Security of the browser will be set to high.
- Specific URLs or ratings will be restricted from access.
Which of the following is the best for the technician to configure?

A) Web proxy
B) Browser policy
C) Web gateway
D) Group Policy

4. Which of the following best describes a security consequence of using software that is EOL?

A) The vendor will not support future features.
B) The software will stop working.
C) New vulnerabilities will not be patched.
D) Users will incur increased licensing costs.

5. A technician is preparing to replace the batteries in rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?

A) Wear a face mask to filter out any harmful fumes.
B) Ensure the fire suppression system is ready to be activated.
C) Place the removed batteries in an antistatic bag.
D) Use appropriate lifting techniques and guidelines.

Solutions: