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Salesforce Certified Agentforce Specialist Sample Questions:

1. What is true of Agentforce Testing Center?

A) Agentforce Testing Center can only be used in a production environment.
B) Running tests risks modifying CRM data in a production environment.
C) Running tests does not consume Einstein Requests.

2. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Draft or Revise Sales Email
B) Agent Action: Find Similar Opportunities
C) Agent Action: Summarize Record

3. Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?

A) Hallucination score and bias score
B) Response accuracy and offensiveness score
C) Masked data and toxicity score

4. After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?

A) The name and instructions of the actions
B) The explicit order of actions in the topic
C) The priority given to each action

5. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) Model Builder
B) App Builder
C) Copilot Builder

Solutions: