Avaya 72201X : Avaya Aura® Core Components Support Certified Exam

72201X real exams

Exam Code: 72201X

Exam Name: Avaya Aura® Core Components Support Certified Exam

Updated: Sep 19, 2026

Q & A: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Network Components
  • 2. Media and Signaling Flows
  • 3. VoIP Concepts
  • 4. SIP Fundamentals
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Software Update Verification
  • 2. System Health Checks
  • 3. Backup and Recovery Concepts
  • 4. Support Documentation
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Service Restoration
  • 2. Fault Isolation Techniques
  • 3. Root Cause Analysis
  • 4. Issue Escalation Procedures
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. System Manager
  • 2. Session Manager
  • 3. Device Services
  • 4. Media Server
  • 5. Communication Manager
Call Flow Analysis15%-20%- Call Processing
  • 1. SIP Call Flows
  • 2. Media Path Troubleshooting
  • 3. Session Routing
  • 4. Endpoint Registration
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Network Trace Tools
  • 2. Performance Monitoring
  • 3. Log Collection and Analysis
  • 4. System Status Verification

Avaya Aura® Core Components Support Certified Sample Questions:

Question #1

Which event packages would you expect to see an AST Endpoint subscribe to in Avaya Aura System Manager?

  • A. dialog, avaya-cm-feature-status, avaya-ccs-profile, reg and message
  • B. avaya-cm-feature-status, entity links, reg and message-summary
  • C. dialog, avaya-cm-feature-status, avaya-ccs-profile and network status
  • D. entity links, avaya-cm-feature-status, avaya-ccs-profile and reg
  • E. avaya-ccs-profile, network status and message-summary dialog
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which three statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose three.)

  • A. Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type
    'down' into the text search box, then click on Apply.
  • B. Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type
    'down' into the text contains box, then click on Apply.
  • C. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
    'down' into the Message box, then click on Apply.
  • D. Export the entire log file to your local PC, and then locally search with an application.
  • E. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
    '-m down' into the Message box, then click on Apply.
  • F. Use the Linux command grep -iR "down" /var/log/avaya
Reveal Solution  Discussion  0

Correct Answer: C,D,F  🗳️

Question #3

Avaya Aura System Manager (SMGR) holds a copy of the Avaya Aura Communication Manager (CM) database, and it is important that the database is kept identical in both SMGR and CM.
If they ever stop being synchronized, what should be done to get them synchronized again?

  • A. Go to the Inventory > Synchronize > Communication System, and send the database from SMGR to CM.
  • B. Issue a save translations all command in CM.
  • C. Use the command 'sync database' on both CM and SMGR to synchronize the databases.
  • D. Go to the Inventory > Synchronize > Communication System, and synchronize the database from CM to SMGR.
  • E. Go to the Replication page and issue a Repair of the database on SMGR.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

How can an inactive SM100 be reset?

  • A. Use the SMGR web interface to reset the SM100 by navigating to Services > Security > Security Module.
  • B. Run the resetSM100 command from RHEL Command Line Interface of Avaya Aura Session Manager (SM)
  • C. Run the reboot SM100 command from RHEL Command Line Interface of Avaya Aura System Manager (SMGR).
  • D. Click the repair button on the Replication page with the affected Avaya Aura Session Manager (SM) selected.
  • E. Restart Services on the Avaya Session Border Controller for Enterprise (SBCE).
  • F. Click the 'Reset' button on the Security Module Status page in Avaya Aura System Manager (SMGR).
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

What are two functions performed by System Manager in Avaya Aura?

  • A. It delivers a set of shared management services and a common console.
  • B. It enables SIP-SIP two-party calls to use direct media with 'Initial IP-IP Direct Media' enabled.
  • C. It establishes direct media for Direct IP-IP Audio Connections and h.323 two-party calls.
  • D. It provides SIP registration and authentication.
  • E. None of the above
  • F. It provides centralized management of enterprise-wide dial plans.
Reveal Solution  Discussion  0

Correct Answer: A,F  🗳️

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