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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. What should a functional architecture discussion cover?

A) Customer evolution plans and Avaya solution to their problems
B) Bill of Materials to quantify the costs
C) A design of the needed components and Interconnections
D) Network plan of the existing Infrastructure

2. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Doubt
B) Worry
C) Fear
D) Uncertainty
E) Anxiety

3. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTP
B) FTPS
C) HTTPS
D) HTTPS and FTPS

4. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) Avaya can deliver what has been promised.
D) The executive summary section of the proposal highlights the solution features.

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Professional Services
B) Avaya Development team
C) Avaya technical staff
D) Avaya Support

Solutions: