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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /var/adm/messages
C) /var/log/cms_nstall.log
D) /cms/install/logdir/adminlog
E) /cms/install/canfig.sog

2. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of users that can be administered in the CMS
B) simultaneous CMS Supervisor logins
C) features assigned to each user
D) the number of ACDs that the CMS system can monitor
E) the number of agents that the CMS can report on

3. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E is assigned to a VDN that routes calls to an evacuation vector
C) E is a standard vector code for evacuation
D) E has been administered as a Feature Access Code

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) Vector farm
C) Agent Login ID farm
D) VDN farm

5. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS restricts the calls a user can make and receive.
B) COS is used to restrict calls between incoming and outgoing trunk groups.
C) COS defines which features an agent may access.
D) COS ensures that the most skilled agent receives calls first.

Solutions: